Customer Experience Revolution 2017

San Diego CA

Mar 29, 2017

Event Description: 

Join us for this special preview of The Customer Experience Revolution with customer experience expert, author and instructor Jeofrey Bean.  

Learn about the best practices, leadership culture and decision making that guide the success of top customer experience companies, including the ways Apple, Amazon, Starbucks, REI, Airbnb, Square and Uber dominate their industries and marginalize competition. 

How have these “Experience Makers” become better and different for customers and more profitable and longer lasting than the competition? Experience Makers go beyond exceptional products, customer service, and pricing with purposely designed customer experience and the user experience within it. In this special session Jeofrey Bean attendees will share the secrets to creating these extraordinary customer experiences including:

 

   Best practices to determine, develop and deliver extraordinary customer experiences

   Benchmarking for diagnostics, improvement and innovation

   Measuring real customer experience compared with customer satisfaction

   Innovating customer experiences - How the leading CX companies do this

   About the leadership, culture and decision making at “The Experience Makers”

   Transitioning organizations toward a CX focus: The value; resources; structure

 

Speaker:

Jeofrey Bean, Customer Experience and Internet Strategies expert, author and educator.

As the Principal of Del Mar Research, Jeofrey guides companies in making successful customer experience decisions. As an advisor, keynote speaker and educator, he has developed and lead courses, training seminars and workshops for Verizon Wireless, LPL Financial, Quest Diagnostics and IDriveSafely.com.

 

Jeofrey is the author of two customer experience books: Customer Experience Rules! 52 best practices of customer experience leaders and best-seller The Customer Experience Revolution: How Companies like Apple, Amazon, and Starbucks Have Changed Business Forever. Each book is based on experience, research and in-person interviews with customer experience leaders.

 

Jeofrey is a Professor of Internet Marketing Strategies and Customer Experience at the University of California San Diego Extension. As an Expert Reviewer at the Customer Experience Special Interest Group (CX SIG), sponsored by Intuit, Jeofrey advises start-ups and established businesses such as ProFlowers(FTD), Sony PlayStation, FirstAllied.com, Stickshift, TheCourseKey.com and Nanomedical Diagnostics Biotech on improving and innovating customer experience.

 

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Jeofrey Bean

Principal , Del Mar Research

Bio: CUSTOMER EXPERIENCE AND INTERNET STRATEGIES EXPERT, AUTHOR AND EDUCATOR. As the Principal of Del Mar Research, Jeofrey guides companies in making successful customer experience decisions. As an advisor, keynote speaker and educator, he has developed and lead courses, training seminars and workshops for Verizon Wireless, LPL Financial, Quest Diagnostics and IDriveSafely.com. Jeofrey is the author of two customer experience books: Customer Experience Rules! 52 best practices of customer experience leaders and best-seller The Customer Experience Revolution: How Companies like Apple, Amazon, and Starbucks Have Changed Business Forever. Each book is based on experience, research and in-person interviews with customer experience leaders. - See more at: http://sdama.org/events/customer-experience-event/#speaker

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6256 Greenwich Drive, San Diego, CA, 92122, US