IOA Annual Conference 2017

Minneapolis MN

Apr 21 - 26, 2017

Each year, the International Ombudsman Association plans an interactive and educational forum for attendees to increase awareness, knowledge and skills in order to become more effective catalysts for change within their respective organizations.

This year, the IOA is pleased to bring you the 12th Annual Conference and hopes you will find each day just as engaging and valuable as in past years.

We have an outstanding program planned for you this year including: 

  • Thirty-six concurrent sessions on a very diverse set of issues and topics
  • Three keynote speeches with Ilene Butensky, CO-OP, Loraleigh Keashly, PhD, and Laura van Dernoot Lipsky.
  • Two plenary sessions
  • Volunteer Recognition and First-time Attendees Luncheons to show your support and network with colleagues what you've learned each day
  • An opportunity to hear from the IOA Board of Directors and ask questions
  • Time to connect with others in your ombuds practice sector
  • The entertaining Pecha Kucha presentation

Join us before the conference, from April 21 - 23, for our Foundations and Specialty Courses!

We are excited to use Whova as our event management solution.

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  • Event Announcements
  • Attendees Profiles
  • Attendee Interactions
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Ilene Butensky

VP Office of the Ombuds, Eaton

Bio: Ilene Butensky, CO-OP, is vice president of the Eaton’s Office of Ombuds, and led the globalization of Eaton’s ombuds office for almost ten years. Prior to her current position, she held a variety of human resources roles for Eaton where she has worked for the past 38 years, including serving as director of compensation and benefits where she oversaw global base pay, variable pay and incentive plans, equity plans and health and welfare programs. She is a lawyer and a Certified Organizational Ombudsman Practitioner® (CO-OP®). Butensky currently serves as a Director for the International Ombudsman Association, and is the association’s vice president. She is a frequent speaker at the IOA conferences. Butensky holds a bachelor’s degree in Economics from University at Albany; a master’s degree in Labor and Industrial Relations from the University of Illinois and a law degree from Cleveland State University.

Laura van Dernoot Lipsky, MSW

The Trauma Stewardship Institute, Founder, Director, Author

Bio: Laura van Dernoot Lipsky, MSW, founder and director of The Trauma Stewardship Institute and author of Trauma Stewardship: An Everyday Guide to Caring for Self While Caring for Others, has worked directly with trauma survivors for more than three decades. She has worked with groups as diverse as zookeepers and reconstruction workers in post-Hurricane Katrina New Orleans, community organizers and health care providers in Japan, U.S. Air Force pilots, Canadian firefighters, public school teachers, private practice doctors, tiny non-profits, massive state agencies, libraries, the Pentagon, alternative colleges, and Ivy League universities. Much of her work is being invited to assist in the aftermath of community catastrophes–whether they are fatal storms or mass shootings. She has worked locally, nationally, and internationally. Laura is known as a pioneer in the field of trauma exposure. Laura is also an associate producer of the award-winning film A Lot Like You, and was given a Yo! Mama award in recognition of her work as a community-activist mother.

Brett Harris

Ombudsperson, University of Oregon

Bio: Current University Ombudsperson at the University of Oregon. Previously University Ombudsperson at University of Mississippi.

Adam Barak Kleinberger

CO-OP, Associate Ombuds, Boston University

Andrea Griffin

Assistant Professor of Management, Indiana University Northwest

Andrew Larratt-Smith

University Ombuds, University of California, Riverside

Angela Dash

Director, Ombuds, Northeast Ohio Medical University

Angelica Alejandro

Senior Programs Officer, Asian Development Bank

Bonnie Wichtner-Zoia

Educator/Ombudsman, Michigan State University

Bruce MacAllister

Program Director, IFFOR Office of the Ombudsman, IFFOR

Bryan Hanson

Graduate School - Ombudsperson, Virginia Tech

Caitlan Hendrickson

Ombuds Program Director, University of Arizona

Camilo Azcarate

Manager of Mediation Services, World Bank Group

Carol Houk

CEO, chiResolutions

Caroline Adams

Campus Ombuds & Director, University of California, Santa Barbara

Chuck Howard

Partner & General Counsel, Shipman & Goodwin LLP

Conchita Serri

Ombuds, Pomona College

David E. Michael

Deputy Ombudsman, National Institutes of Health

Dawn Osborne-Adams

Ombuds Consultant, Shell Oil Company

Deniz Ogretir

Ombudsman for the Middle East, Asia, and the Pacific, International Committee of the Red Cross

Diana Trillos

Associate Ombudsman, Inter-American Development Bank

Dolores Gomez-Moran

Ombudsman, Pan American Health Organization

Elisa Enriquez

Senior Associate Ombudsman, Los Alamos National Laboratory

Liz Hill

Associate Ombudsman, University of Colorado, Boulder

Esther Salinas

Ombuds Officer, Pasadena Unified School District

Francine Montemurro

Boston University Ombuds, Boston University

Francisco Espejo

Regional Ombudsman, United Nations

Glenda Eoyang

Founding Executive Director, Human Systems Dynamics Institute

Jan Morse

Ombudsman and Director, University of Minnesota

John Barkat

UN Ombudsman, United Nations

Attendees please download Whova event app, to access the information of all 91 speakers.

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We are excited to use Whova as our event platform. Attendees please download Whova event app, to access the documents and handouts shared by the organizers.