How to get the 5 stars, appreciate the 4 star, learn from the 3 star, deal with the 2 star and avoid the 1 star review. Are you starstruck or. starstuck? Mike Bausch, owner of Andolini’s Pizzeria, LLC, named one of the Top 10 pizzerias in America by TripAdvisor – based solely on reviews – shares his insights for proactive reputation management in an always-on world. Learn how to manage a business’ online presence and reputation in this age of always on / always connected, always easy to put people on blast. How do you train staff to avoid issues in the first place? What do you lead with (the experience, vibe, quality) to proactively reduce issues?