Global Director – Enablement, iGrafx
For over 15 years, Robert has managed the successful implementation of Process Improvement projects for many different organizations. These projects aided in the release of new products, refined existing processes, improving the customer experience and saving millions of dollars. He firmly believes that your processes are at the center of everything you do. If you don’t understand your process, you don’t understand your business. Robert has worked with customers in Financial Services, Health Care, Government, and Manufacturing helping them better understand the services they as a company provide, their customers experience, and the connection to the processes that drive them.
Robert is speaking at
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The world has certainly seen its share of “transformation” this year. Businesses struggled to adjust and realign internal resources while at the same time trying to keep up with customer expectations. However, those that took a process centric approach to understanding their business were better prepared to handle the disruption and identify possible areas of improvement quicker.
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