Linda Smith

Vice President, Laboratory Services, SSM Health

Linda L. Smith, MHA, MT(ASCP)DLM, is Vice President, Laboratory Services for SSM Health in St. Louis, MO. She has administrative responsibility for laboratory operations in the SSM St. Louis Network’s seven hospital labs and for operations and quality lab consultations throughout the SSM system. Prior to joining SSM, Ms. Smith served as Director of Laboratory Services at GNYHA Services, Inc in New York City, NY and worked with GNYHA’s member labs on operations and contract optimization. She also worked for two years as Director of Laboratory Services at Premier, Inc in Charlotte, NC. She holds an MHA degree from the University of Arkansas in Fayetteville, AR.

Linda is speaking at

October 24, 2018
8:00 am - 3:30 pm
Columbia B


  • Beth Bailey (Speaker) Director, Strategic Development, TriCore Reference Laboratories
  • Lisa Jean Clifford (Speaker) COO & Chief Strategy Officer, Gestalt Diagnostics
  • Linda Smith (Speaker) Vice President, Laboratory Services, SSM Health
  • Steve Stonecypher (Speaker) Partner, Shipwright Healthcare Group
  • Barb Senters (Speaker) Chief Compliance & Ethics Officer, Sonic Healthcare USA
  • James M Crawford, MD, PhD (Speaker) Chair, Department of Pathology and Laboratory Medicine / Senior Vice President Laboratory Services, Zucker School of Medicine, Hofstra/Northwell / Northwell Health System
  • Patricia Goede (Speaker) VP Clinical Informatics, XIFIN, Inc.
  • Julie Ramage (Speaker) National Account Director, Diagnostics, Pfizer Oncology
  • Shally Madan (Speaker) Co-founder & COO, LuminateHealth


What does FutureLab look like? What does your lab need to focus on to be ready to operate in a Clinical Lab 2.0 environment?

In this one-day interactive Summit, strategic planning experts and lab leaders will guide attendees step-by-step through the process of connecting trends to trajectories and developing a competitive roadmap for your diagnostic lab using Clinical Lab 2.0 ideology.

In the morning sessions, we’ll conduct an external scan and learn about the market opportunities and threats facing laboratories, such as new customers, alternative markets and revenue streams, the compliance/legal environment, and non-traditional competition. We’ll also explore emerging FutureLab technology and innovation, such as artificial intelligence and innovation in pathology.

In the afternoon, we’ll do an internal scan. Attendees will learn how to assess their own labs’ strengths and weaknesses to defend against the threats and to maximize the opportunities. And finally, we’ll connect the dots and target specific strategies you need to become a successful FutureLab. You’ll walk away with a practical Clinical Lab 2.0 toolbox to facilitate future planning.

Session Objectives:

  • Engage subject matter experts to explore external market opportunities and threats in order to paint a canvas of FutureLab;
  • Target your FutureLab opportunities based on your lab’s strengths; begin to understand your lab’s possible gaps in FutureLab; and
  • Determine action steps and target additional learning at Lab Institute 2018.

Track: Critical Trends & Disrupters
October 25, 2018
2:30 pm - 3:20 pm
Columbia B


  • Linda Smith (Speaker) Vice President, Laboratory Services, SSM Health


How will hospital laboratories be able to provide quality laboratory service in a healthcare environment that is increasingly subject to disruptive change? With laboratory reimbursement declining to unprecedentedy low levels, how will hospital labs adapt to survive and potentially thrive? How can laboratories manage test utilization to ensure best practice care and operational efficiency? What roles do physician engagement and employee engagement play in developing utilization algorithms to effectively manage expensive genetic/esoteric tests? How can laboratories partner with physicians, hospital executives, and revenue integrity to minimize denials for lab tests and optimize strategies for reimbursement?

Participants will learn about and discuss how recent changes in lab reimbursement can be counteracted through lab productivity optimization, innovation, evidence-based test utilization management; and focused integration of laboratory services into hospital operations.

Case studies, change management techniques, and cost analysis tools will be shared.

Key learning objectives:

  • Describe recent and future changes in laboratory and pathology reimbursement and the potential impacts for hospitals and laboratories.
  • Identify major lab test utilization management opportunities that can lower total cost, improve lab quality, service, and productivity so that the laboratory adequately supports hospital performance and growth.
  • Learn successful techniques for engaging physicians, hospital executives, nursing, and laboratory staff in working together to develop exceptional, evidenced-based test utilization management that leads to improved outcomes.

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