Tracy Eldridge

9-1-1 Operations Lead


Tracy has been in Public Safety since the late 90’s, she is currently the 9-1-1 Operations Lead at RapidSOS, She has been a 9-1-1 telecommunicator since 1997 and was the Chief Dispatcher for a Massachusetts Communications center from 2003 to 2016; is also a call firefighter and paramedic. Her passion for teaching telecomunicators, EMTs and firefighters started in 2006 and in her spare time she travels around the country teaching telecommunications with The Public Safety Group and is also working with the Denise Amber Lee Foundation on their Quality Assurance initiative.


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