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Mervyn Christoffels

Executive Director ICT Systems and Infrastrastructure
University of South Africa

The role of ICT Systems and Infrastructure is to provide strategic leadership and oversee the integration, development and implementation of Information Communication Technology (ICT) Systems, Applications, Infrastructure and Operations policies, strategies and programmes, in accordance with relevant legislation and in alignment with the strategic objectives of becoming a Leading Online Distance eLearning Institution. The job focuses on horizontal integration in relation to overall business strategy of UNISA, & its optimal vertical delivery within the broader ICT function. It needs to consider long-term impact on both the internal ICT requirement but also for the more than 450 000 students of UNISA. My primary responsibility is to provide strategic leadership regarding all operations of the ICT Portfolio, which include: • The effective provisioning of IT Service delivery management services • The effective provisioning of ICT Infrastructure and Operations management services • The effective provisioning of ICT Systems and Application Development, Enhancement and Maintenance management service • Lead and oversee the provision of the support to Regions (hubs and service centres) in the implementation of new or changed ICT requirements • Conceptualise , design and implement ICT disaster recovery and business continuity of operations • Design and deploy an enterprise ICT information security framework to ensures that effective information security is in place in line with ICT and Corporate Governance requirements • Ensure the provision of an effective Service Desk for all staff related ICT support queries • Contribute to the design and conceptualisation of the enterprise architecture framework when it comes to new technology for future planning and potential implementation


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