Adrienne Boissy

Chief Experience Officer
Cleveland Clinic Health System

Adrienne Boissy, MD, MA, is Chief Experience Officer of Cleveland Clinic Health System and a staff neurologist. She previously served as Medical Director of the Center of Excellence in Healthcare Communication, an experience captured in her book Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Superior Patient Experience. Dr. Boissy chairs the Empathy and Innovation Summit, the largest independent summit on patient experience in the world. She currently serves as Editor-in-Chief of the Journal of Patient Experience, was awarded an Arnold P. Gold Foundation grant for humanism in medicine, and is a Harvard Macy Scholar. She is also a member of the OptionB.Org Advisory Board. She cares deeply about the human experience as embodied in her Tedx talk “Seeing and Being Seen: A Call for Healing.”