Joti Balani is managing director of Freshriver.ai which focuses on building custom, human-centered enterprise grade bots that generate economic and brand value while being emotionally intelligent. She has helped B2B and B2C enterprises build data-driven, CX-focused product portfolios leveraging conversational AI, mobile and cloud services. She combines her multi-disciplinary expertise in product development, software engineering and marketing to create outcome focused enterprise capabilities. She has led product and technology innovation at both startup and Fortune 1000 enterprises including AT&T, American Red Cross, Texas Instruments, Zayo group, Medocity, Anexinet and Cross River Fiber. She also founded the Sisters Circle, a nonprofit dedicated to empowering women and children with education and opportunity. She has an MBA from University of Dallas and B.Sc. Computer Science from University of Bahrain, Arabian Gulf. You can reach her at www.linkedin.com/in/jotibalani.