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Jobs Posted on the Whova Community Board of AIRS Envision I&R

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Information and Referral Specialist
Loudoun County Department of Family Services
This position provides information on a myriad of programs and services in response to specific inquiries from residents and community-based organizations. Using an updated resource file and database, Information and Referral Specialists link individuals in need of information and/or services to appropriate resources.

Responsibilities include:

Assessing an individual’s needs
Identifying appropriate resources, exploring options, and assisting the individual in solving as appropriate
Advocating on behalf of the individual, when necessary
Maintaining accurate data records.
The Information and Referral/Coordinated Entry team also works to objectively assess individuals experiencing housing instability and homelessness and connects them with the type and level of services and homeless services programs that best meet their needs. The Information & Referral Specialist represents the Information and Referral team at training, community meetings, events, and other venues as needed.

The successful candidate must have:

Exceptional oral and written communication skills, as well as organizational and time management skills
Excellent listening skills and the ability to apply critical thinking to respond effectively to situations
The ability to prioritize tasks and work with frequent interruptions
Knowledge of human services systems, community resources, and referral processes
Experience working in support of people with diverse educational, cultural, and socio-economic backgrounds
Ability to work with people of all backgrounds and sensitivity to the challenges of those experiencing homelessness and/or unstable housing situations with complex presentations, including chronic trauma
Ability to interact constructively and work in harmony with diverse community interests
High level of personal accountability for the quality and impact of work
Ability to function well in a team environment as well as independently

211 Metro Chicago Executive Director
United Way of Metro Chicago
211 Metro Chicago is seeking an innovative individual passionate about serving others to develop and lead a team in ensuring that Chicago’s 211 excels in the delivery of information and referral services to the 5M+ residents of Cook County. The Executive Director will be responsible for ensuring that 211 provides a positive experience for individuals, non-profit organizations and government agencies and is a valued partner to stakeholders throughout the county and state. This position reports to the Vice President, Initiatives & Public Programming (IPP).

 Ability and willingness to travel regionally and within the City of Chicago & Cook County.
 At least 5 years of experience directing or managing a contact center in a rapidly changing environment, preference for contact center experience within the social services or government sectors and strong preference for experience with another 211 program.
 At least 3 years’ experience managing a high-performing team.
 Proven ability to design and implement effective programs.
 Ability to quickly learn and achieve proficiency with new technology systems and processes.
 Experience managing a $3M+ annual budget.
 Demonstrated complex project management experience.
 Deep understanding of the human services and social service delivery system is a plus.
Housing Navigator
South Texas Development Council
The Housing Navigator focuses their efforts on opportunities to increase the availability of affordable and accessible housing, including integrated housing options for individuals transitioning from an institutional setting to community.
MAP Resource Specialist
Howard County Government. Office on Aging and Independence
See description on Howard County government website under careers
Link: (Map Specialist) - Human Services Specialist I - Community Resources & Services
Community Resource Specialist (Aging and Disability)
Greater Nashville Regional Council, AAAD
Please see link below
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