Jobs Posted on the Whova Community Board of CALACT 2021 Autumn Conference & Expo
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City of Turlock - Turlock Transit Under general direction, the incumbent performs a variety of administrative and analytical duties in support of the City’s transit system; administers transit-related contracts; develops grant applications and manages reporting; supports compliance with state and federal regulations; provides project management support for transit-related capital improvement and operational projects; coordinates transportation planning efforts with local and regional transportation stakeholders; provides staff assistance to the Transit Manager; and performs related work as required.
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Santa Cruz Metropolitan Transit District Purchasing Manager Bargaining Unit: Management
DEFINITION: Under general direction of the Chief Financial Officer (CFO), the Purchasing Manager plans, organizes, directs, develops, and coordinates the activities of the Purchasing department, including contracting and purchasing; ensures compliance with applicable Federal, State, and local laws and regulations; performs complex procurement activities; performs other duties as assigned.
DISTINGUISHING CHARACTERISTICS: Receives general direction from the CFO. Exercises general supervision over supervisory, technical, and administrative support staff as assigned. This is a “working” manager classification. This position is distinguished from support staff as the incumbent serves as the department head for Purchasing.
EXAMPLES OF DUTIES AND RESPONSIBILITIES: The duties listed below represent the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is related or a logical assignment to this class.
• Manages the daily functions, operations, and activities of the Purchasing department; provides planning, support, training, and oversight of procurement process, contract management, vendor performance, and records retention for user departments. • Provides for the selection, training, professional development, and work evaluation of department staff; authorizes discipline as required; and provides policy guidance and interpretation to staff. • Develops and standardizes procurement policies, procedures, and methods to improve and continuously monitor the compliance, efficiency, and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement and makes recommendations to the CFO. • Directs, manages, coordinates, and administers the formal bid and procurement process, including develo
Revenue Account Program Manager
Santa Cruz Metropolitan Transit District Revenue Account Program Manager Bargaining Unit: Management
DEFINITION: Under general direction of Chief Financial Officer and/or Deputy Finance Director, the Revenue Account Program Manager plans, develops, organizes, manages, evaluates, and implements fares programs and revenue services; manages fare media and systems projects; performs accounting, financial analysis, and bookkeeping to support Santa Cruz METRO financial function, processes, and Ticket and Pass Sales Program; and performs other related work as required.
DISTINGUISHING CHARACTERISTICS: This is a program management classification responsible for managing and directing fare programs and revenue services including evaluating existing revenue structure, processes, and systems and recommending and implementing improvements, creating and/or updating policies and procedures, and implementing new fare and revenue collection systems. The position manages a complex and multi-disciplinary program that involves contact inside and outside of the agency and the ability to manage multiple stakeholder interests and requires a high level of technical expertise and acumen in support of management and/or Board priorities, strategic initiatives, and directives. The work involves a high-level of problem-solving requiring analysis of unique issues or increasingly complex problems without precedent and/or structure and formulating, presenting, and implementing strategies and recommendations for resolution. Work assignments are typically given as broad, conceptual ideas and directives and the incumbent is accountable for overall results and responsible for developing guidelines, action plans, and methods to provide deliverables and services on time and within budget. This position reports to the Chief Financial Officer and/or Deputy Finance Director; and may receive direction from the Customer Service Manager.
EXAMPLES OF DUTIES AND RESPONSIBILITIES: The duties listed below represent the various types of work that may
Customer Success Manager
Swiftly, Inc Swiftly is a mission-driven company and a big data platform for transportation. The platform weaves data analytics, intuitive visualizations, and real-time predictive technologies into applications that drive smarter decisions for public transit agencies. Today, over 5,500 transit professionals in over 100 cities across the globe use Swiftly to improve transportation for over 1.5 billion passenger trips per year.
The Customer Success team at Swiftly works to ensure customers are happy and finding immense value in the tools that Swiftly provides. We’re on the front line, being the first point of contact for customers that have questions, are encountering issues, or need more support. When problems arise, we ensure that individual customers are listened to and that their issues are cared for, and we apply a keen analytical eye to spot trends and communicate problems in proactive ways with the product team. We are passionate about improving mobility in the communities we serve, and we work side by side with transit agencies and operators to ensure their projects are impactful. We love the human aspect of our work and thrive on getting creative to solve problems or boost network performance. Customer Success is responsible for everything post-sale, from handling the implementation, training our customers, quarterly business reviews, renewals, and everything in between.
Swiftly now has contracts with over 100 transit agencies, meaning we get many questions, comments, and other inquiries every day. As a Customer Success Manager, you will be our first line of defense to respond to customer inquiries. It is your responsibility to manage your portfolio of accounts and ensure they achieve a return on their investment, again and again.
Swiftly, Inc The Swiftly Sales team shares our work with prospective customers, mainly transit agencies, in compelling, human ways. We challenge ourselves and one another to approach old problems in new ways, and we embrace failures as learning opportunities - if you’re not failing occasionally, you’re not putting yourself in a position to succeed! The team cares deeply about the problem we’re solving, so we empathize with and listen to our customers to build partnerships and deepen our value proposition. We thrive with constraints, getting creative to execute on a variety of deliverables in collaboration with other teams. Lastly, while we love to win, we know that the best means to that end on a broad scale is to support our colleagues and win as a team. #LI-remote
About the Role Building on our consistent, significant growth over the past 2 years, the next 18 months will be big for us, and we want an experienced consultative sales person with a love for transit and public service to join our team. Our sales process is highly consultative, empathetic, and focused on driving value for customers to ultimately improve the transit service for millions of people worldwide.