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Cloud Software Senior Engineer
Avaya
*About the Opportunity:*
Avaya architects our systems to be highly available, fault tolerant and distributed from the ground up. We invest deeply in reliability improvements to support our scale and business criticality of our solutions and container applications. Operational automation, testing, and performance improvement is critical to the success of our solutions. We are looking to expand the team with software developers that can advance not only the functionality of the platform, but also keep a strong focus on the operational challenges around keeping our solutions reliable as they evolve.

*About the Individual:*
We are seeking candidates with strong communication and problem-solving skills. Self-starters that can participate in autonomous team environment with can-do approach required i.e. automation orientated. We are looking for candidates who are proud of what they work on, obsess about the quality of the work they produce. As the ideal candidate, you’ve built exciting PaaS and, or SaaS products in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created. We are looking for DevOps enthusiasts. You can demonstrate significant impact that your work has had on the product and, or the team. Join us to do the best work of your career.

For further information:
https://careers.avaya.com/job/Galway-Cloud-Software-Senior-Engineer/617267301/
Link: https://careers.avaya.com/job/Galway-Cloud-Software-Senior-Engineer/617267301/
Software Senior Engineer/Cloud Video Engineer
Avaya
*About the Opportunity:*
Avaya Cloud Media Services team is looking for individuals who would like to come and learn and contribute to our large distributed media services (WebRTC, REST, SIP, voice, video, collaboration, AI) solution.

On a day-to-day basis, you'll be part of a small, close-knit team of engineers that are incredibly technical, agile, and highly collaborative. You will be building the core media and AI services that our world class products will depend on. Initial duties will be to ramp up on our world class Media Processing as a Service (MPaaS) solution and engage our customers to uncover and resolve issues.

If you're as passionate as we are about making the Avaya platform increasingly awesome for our customers, we'd love to chat with you! We're seeking highly talented, driven and motivated engineers with big ideas, who are also obsessed with delivering new, intuitive, engaging, and efficient media and AI services to our customers.


*About the Responsibilities:*
Focusing on H.264 video, depth perception, and AI applications for advanced features.
You will be a core developer on the Avaya MPaaS platform.
Participate in design, coding, reviews, testing, documentation, deployment, and support
Collaborate in analyzing existing code and remediating both functional and performance issues in large scalable distributed systems
Utilize modern design methodologies including object-oriented design and design patterns
Collaborate to groom business and functional requirements and technical designs
Apply secure coding principles to protect customer data as well as maintaining PCI and other forms of regulatory compliance
Drive code testing and quality best practices including unit, functional and integration testing to create confidence and deliver quality code
Learn and willingly share your knowledge across the team.

For further information:
https://careers.avaya.com/job/Galway-Cloud-Software-Senior-Engineer/617267301/
Link: https://careers.avaya.com/job/Ottawa-Software-Senior-Engineer-ON/623965801/
Sys Architecture Consulting Engineer
Avaya
*About the Opportunity:*
A recognized thought leader among consulting engineers within the engineering community. Creates and communicates the company's technology architecture plan and the realization roadmap required to support it. Consults with the business and key customers in the development of tactical and strategic architecture plans. Advises on systems development opportunities that can be utilized or adapted to meet business area objectives. Viewed as a key contributor and thought leader for a product or product area inside a division. Works on multiple projects simultaneously. Sees across business units and finds technology that helps across the business.  Domain and technical leadership across portfolio projects with cross portfolio influence. Demonstrates understanding of the portfolio’s impact on company strategy.

For further information:
https://careers.avaya.com/job/Thornton-Sys-Architecture-Consulting-Engineer-CO-80221/626269801/
Link: https://careers.avaya.com/job/Thornton-Sys-Architecture-Consulting-Engineer-CO-80221/626269801/
UX Researcher
Avaya
*About the Opportunity:*
Avaya’s UX team is growing and needs an experienced User Researcher who will thrive in an energetic, agile environment.
You will leverage best in class UX research methods to engage with customers to understand how they work and think within our products. You will be responsible for creating, testing and evaluating digital software applications for our global customer based.


For this position, we are looking for an experienced individual who will help lead the practice of UX research within Avaya. You will be part of the globally based UX /UI teams who provide support for a large ecosystem of digital products. You will conduct research using a variety of methods to verify mental models, validate concepts, and support the ongoing development and improvement of our digital portfolio.



You will partner with our accessibility team to evaluate products to ensure that they encompass inclusive design principles. You will contribute your research expertise to new initiatives to help us create useful, usable, and delightful new products and features for our customers. You’ll inspire change at all stages of product development by delivering compelling written, in-person and visual presentations of your findings. You should have broad skills in qualitative and design research methods and a good understanding of quantitative concepts as well.



If you are a candidate who is passionate about user experience and likes to work with a team of like-minded people, this may be the role for you.

For further information:
https://careers.avaya.com/job/Markham-Software-Engineer-II-ON/624990501/
Link: https://careers.avaya.com/job/Markham-Software-Engineer-II-ON/624990501/
Software Senior Engineer
Avaya
*About the Opportunity:*
Work closely with Architects to collaborate in high level design and author low level design
Implement and test Springboot based Microservices using TDD & BDD paradigms
Contribute in performance and capacity benchmarking for microservices individually and the solution
Participate, Present and demonstrate working software, design to internal and external stakeholders
Be able to deploy software using CI/CD pipelines
Troubleshoot incidents and resolve bugs and or provide consultation to associates in the team or outside the team

For further information:
https://careers.avaya.com/job/Pune-Software-Senior-Engineer-MH/624380701/
Link: https://careers.avaya.com/job/Pune-Software-Senior-Engineer-MH/624380701/
Software Engineering Manager
Avaya
*About the Opportunity:*
The Solutions & Technology organization of Avaya is the company’s global team responsible for the innovation and development of Avaya’s contact center, unified communications and collaboration products and services. We are a team of innovators in every aspect of what we do and count among us the best engineers, developers, researchers and product leaders in the world of communications technology. We are excited about how the world is technologically evolving and strive to lead new revolutions in how businesses communicate via cloud, artificial intelligence, automation and mobility. Avaya’s Solutions & Technology is seeking the best and the brightest to help transform how the world connects.

As a Software Engineering Manager, you will lead an agile team of ~10 engineers and will be responsible for the development and quality of an Application that is part of the heart of the Contact Center. You will provide status on key program milestones and organize interdepartmental activities, ensuring completion of the activities on schedule, within budget and quality targets. As a People Manager, you will perform all coaching and management functions, including performance assessment, with some upper management oversight.

For further information:
https://careers.avaya.com/job/Buenos-Aires-Software-Engineering-Manager-C/623945201/
Link: https://careers.avaya.com/job/Buenos-Aires-Software-Engineering-Manager-C/623945201/
Multimedia Software Designer/Developer
Avaya
*About the Opportunity:*
SW Engineer will develop and debug features, fix customer found bugs, and construct validation tests for Multimedia Server.

*About the Responsibilities:*
Engineer for Media and Network server side development and maintenance
Develops features and fixes bugs in C/C++, and implements unit tests.
Automate and expand validation tests where possible
Measure benchmarks and optimize performance of media processing / networking.
Resolve interworking and compatibility with other servers in the solution and 3’rd party video endpoints

For further information:
https://careers.avaya.com/job/Toronto-Software-Engineer-III-ON/599768601/
Link: https://careers.avaya.com/job/Toronto-Software-Engineer-III-ON/599768601/
Database Engineer
Avaya
*About the Opportunity:*
Experience (7+ years) developing, maintaining and administering both Oracle and Microsoft SQL Server databases.

Oracle & MS SQL Database Administration, Installation and Upgrades
Scheme/Table (Data Model) Design and Development
Stored Procedure Development & SQL Scripting
Performance Tuning & Capacity Monitoring
Data Security, Backup & Recovery
Standby/Failover and Replication Administration
Oracle RAC Administration/Installation
SQL Tuning

For further information:
https://careers.avaya.com/job/Columbia-Technical-Support-Senior-Engineer-MD-21044/621336201/
Link: https://careers.avaya.com/job/Columbia-Technical-Support-Senior-Engineer-MD-21044/621336201/
Sr. Director, Product Management, AI
Genesys
Genesys is looking for a highly motivated and talented leader with a strong combination of soft and hard skills. An ideal candidate is someone who has a background in Engineering; experience working as a Product Manager; knows data, machine learning and data integrations. More specifically, will have a deep understanding of customer data platforms and customer profiling methodologies, will be familiar with concepts around machine learning and have a proven track record of successfully driving enterprise applications from concept to market leadership. The candidate will have demonstrated ability to lead without authority, will enjoy planning and directing work, and will have a passion for using business insights to help solve user problems.
Link: http://m.rfer.us/GENESYS9Hr6zE
Development Manager - Conversational AI
Genesys
The Conversational AI team are helping drive major changes in Self and Assisted Services to deliver better outcomes, better experiences and lower costs. We are looking for a talented Development Manager to join the Conversational AI team, and help build products and services to bring the benefits of this technology to Genesys customers.

As a senior member of the Conversational AI team, you will be leading a team of Developers building AI-powered conversational solutions. You will be contributing to the overall architecture and code base of the AI Platform. You will be working on tools and infrastructure challenges, involving machine learning and software engineering.

You will be joining a collaborative team of like-minded people, who thrive on technical problem solving and relish design challenges. Working in an Agile team environment, our teams are full-stack, with capabilities to deliver full features across Front-End, Back-End, Eventing and Storage layers.  Genesys Software Engineers think through implementation details of scale, security and usability. We write code in Python, JavaScript and Java, and work with many technologies, including DynamoDB, SQS, Kafka, Jenkins, GIT etc, all on AWS.

You are a hands-on development manager, who spends approx. 50% of your time developing code, or a senior technical leader who wishes to move into Engineering Management.
Link: http://m.rfer.us/GENESYSdez6zF
Associate Software Development Engineer – Frontend
Genesys
Great customer experiences start with Genesys. We believe that artificial intelligence is the cornerstone of creating better customer experiences between businesses and their clients, and we are leading the way. As we continue to grow, we are looking for a full-time Front-End Software Development Engineer to help take our User Interfaces to the next level.

At Genesys, you can expect a culture that is creative and vibrant. You will be working towards a clear vision in an agile team environment delivering front end features (Angular). Responsibilities will include translating UI/UX wireframes into code producing visual elements of the application.

What you will bring to the role:
- You have relevant industry experience developing web-based UIs
- You have an Hons 2.1 Degree or higher in Computer Science, Electronic Engineering or related disciplines
- You like working with new technologies, are curious and energetic
- You are eager to and like learning new things and experimenting
- You want to surf the “Digital Transformation” wave
- You enjoy a creative and agile environment that moves fast

Extra Awesome would be:
- Experience in Angular / Web components
- Experience in Javascript
- Understanding of software algorithms, data structures and systems
- Experience in any of the following:
* AWS technologies, including DynamoDB, EC2, SNS
* Apache Avro, JSON, Redis
* Jenkins, Git
* REST
Link: http://m.rfer.us/GENESYSnls6zG
Sr. Software Engineer - Frontend
Genesys
The GPE team develops a critical part of the Genesys customer journey shaping. In simple terms, this means deciding how and when to engage with a customer to maximize the customer experience & desired outcome.

You will be joining a collaborative team of like-minded people who thrive on technical problem solving and relish design challenges. Working in an Agile team environment, our teams are full-stack, with capabilities to deliver full features across Front-End, Back-End, Eventing and Storage layers.  Genesys Software Engineers think through implementation details of scale, security and usability. We write code in Java and JavaScript and work with many technologies, including Node.js, Spark, Kafka, Cassandra and MongoDB and AWS features such as DynamoDB, EC2, ASG, SNS, SQS.

What you will do:
- Drive the design and implementation of product features within our AI Platform.
- Bring features all the way through the Design, Test, Deploy, Maintain cycle.
- Understand the overall architecture of the system.
- Mentor junior team members through an Agile Scrum setup.
- Build your skills in software engineering in a supportive environment. - - - Apply process appropriately for data security, traceability and information sharing.

What you will bring to the role:
- Degree in Computer Science, Software Engineering or related disciplines.
- MSc in these disciplines a plus.
- You are a strong programmer and know how to write quality code in Angular, Javascript and some knowledge of Java or Python.
- 5+ years of experience in software engineering.
- Strong front-end expertise and experience delivering UX driven designs.
- You are curious, self-driven, and ask the right questions.
Link: http://m.rfer.us/GENESYSVxN6zH
Software Engineer, Dev Support
Genesys
You will be a key team member in the success of Genesys Cloud’s deployed voice call powered contact center features developed with state-of-the-art cloud-based microservices. Specializing in development support you will be exposed to over 20 services and code repositories. Your contributions will directly impact the long-term success of customer relationships by streamlining defect resolutions through the pipelines. Reporting to engineering lead you will be embedded with a development team supporting the debugging and analysis of dedicated tests and platform improvements.

Successful engineers at Genesys have an opportunity to become a leader and mentor. Engineers with the Media Services Group are independent thinkers and motivated problem solvers, show pride of ownership and strive for excellence in their daily activities. At Genesys, we know the importance of having fun on this journey and promote a strong collaborative team culture with hackathons, weekly casual tech talks and team gatherings.

Major Responsibilities/ Activities:
- Troubleshoot and solve production customer-reported support issues for deployed services.
- Utilize post-mortem log analysis and debug code to identify software defects.
- Create dashboards and analytical tools to effectively support development teams.
- Work with the Genesys Care group to efficiently resolve customer reported issues.
- Maintain the health of voice and video continuous deployment service pipelines.
- Review, debug and resolve complex problems with real-time applications and protocols.

Minimum Requirements:
- C++ programming skills are required.
- Knowledge of C#, Java, Javascript, Node.js, or Go is a plus.
- Strong analytical, diagnostic, and debugging skills.
- Strong communication skills to interact with team members in different locations.
Link: http://m.rfer.us/GENESYSBpu6zI
Sr. Software Engineer
Genesys
The DevOps Jenkins Engineer will be responsible for delivery and supporting our CI pipeline for Genesys Engage MultiCloud DevOps group. Our group is tasked in supporting all forms of DevOps automation, including automated builds, security scans, artifact creation, deployment, and running of automated tests. As part of this team, you will be key in resolving technical issues for development teams, support for automation of security scanning/resolution, and technological improvements to speed delivery of Genesys Engage products to customers.

What You'll Do
- Plan and deploy solutions for DevOps/Build & Release services
- Install and upgrade Jenkins and sets of plugins
- Troubleshoot and resolve issues from development teams
- Assist in continuous improvement of our development processes
- Collaborate with our infrastructure team to maintain multiple Dev/test environments, ensuring each environment is consistently set up, configured, and available for each release as scheduled
- Trace complex build problems, release issues, and system issues
- Work efficiently and effectively with multiple stakeholders and cross-functional teams

Requirements
- Familiarity with the following DevOps tooling:
- Expertise in Jenkins CloudBees Workflow Management including Jenkins Plug-ins management and troubleshooting
- Atlassian Jira/Confluence for tracking tasks and project planning
- Docker/Kubernetes Container/Orchestration Management
- JFrog Artifactory
- GitHub Source Control including GitHub actions (desired)
- Bash, Groovy and Python Scripting
- Bachelors’ in Computer Science, MS in Engineering or Equivalent
- Certification or Experience in CI/Jenkins or DevOps
Link: http://m.rfer.us/GENESYSoFU6zK
Sr. Cloud Network Infrastructure Engineer
Genesys
We are investing 1 billion dollars in R&D over the next 4 years and need the right individuals to turn that investment into innovation. Genesys is bringing that innovation to customers through multi-cloud deployments in AWS, Azure, and Google Cloud.

Genesys is looking for a Sr. Cloud Network Infrastructure Engineer to develop, deploy, and run a global Azure-based microservices platform.

What you’ll do:
This position will be responsible for the engineering, development, deployment, and operations of the Genesys Azure cloud network infrastructure. We provide the underlying platform and pipeline that allows our application development teams to deliver contact center applications. The position will focus on operating a platform based on AKS (Azure Kubernetes Service) as well as other Azure components such as Azure Container Networking Interface (CNI), Azure Virtual Network, Network Security Groups, VPN gateways, and Nginx ingress controllers.

What you'll bring to the role:
- Experience working on a cloud platform (Azure or AWS) and containerization technology (Kubernetes)
- Strong emphasis on automation and development using Terraform to deploy a system that is consistent, repeatable, and resilient
5+ years of relevant experience.
- Use development and scripting to automate deployment rather than manual configuration.
- Develop and manage the monitoring/availability and performance metrics.
- Participate in an on-call rotation to help ensure that the platform is stable and that problems are solved quickly and efficiently.
- Development skills using Terraform and other scripting tools (e.g. python, Unix shell, etc.)
- Working experience with networking to support Kubernetes containers.
- Strong experience in networking concepts such as VPN and network security groups.
- Experience with ingress/egress applications as Nginx and proxies.
- Experience with development tools such as GitHub.
Link: http://m.rfer.us/GENESYSNQV6zL
Sr. Software Engineer - DevOps
Genesys
What you will do:
- Work with development partners to shape the architecture, design, and implementations of new and existing systems to enhance their reliability, performance, efficiency and scalability.
- Automation of CI/CD pipeline.
- Develop reliability tools and frameworks for use by all engineers.
- Ensure a high degree of availability across all of our service offerings.
- Be proficient in one or more cloud providers, including AWS, Azure, GCP.
- Identify bottlenecks and problems throughout the infrastructure.
- Drive efficiencies in systems and processes: capacity planning, configuration management, performance tuning, monitoring and root cause analysis.
- Collaborate with the Incident Management team and perform Cross-functional RCAs that span, multiple functional teams.
- Participate in code and design reviews.
- Understand and comply with PCI, HIPAA security and privacy laws.
- Adhere to the Genesys Code of Business Conduct and Ethics.

You are a software engineer with a passion for automation and a ‘production first’ mindset. You have demonstrable experience developing and managing a multi-tenant SaaS. You are well versed in a large number of technologies and are always willing to learn new tools and techniques. You work in conjunction with fellow developers and teammates to help define and implement the best possible solution. You are always looking for patterns and ways to increase efficiency, eliminate downtime, optimize costs, and maintain performance at scale. You can manage the entire lifecycle of projects, including gathering requirements, communicating design decisions, and proactively seeking and incorporating user feedback.
Link: http://m.rfer.us/GENESYSDgL6zM
Software Engineer - DevOps
Genesys
What you will do:
- Work with development partners to shape the architecture, design, and implementations of new and existing systems to enhance their reliability, performance, efficiency and scalability.
- Automation of CI/CD pipeline.
- Develop reliability tools and frameworks for use by all engineers.
- Ensure a high degree of availability across all of our service offerings.
- Be proficient in one or more cloud providers, including AWS, Azure, GCP.
- Identify bottlenecks and problems throughout the infrastructure.
- Drive efficiencies in systems and processes: capacity planning, configuration management, performance tuning, monitoring and root cause analysis.
- Collaborate with the Incident Management team and perform Cross-functional RCAs that span, multiple functional teams.
- Participate in code and design reviews.
- Understand and comply with PCI, HIPAA security, and privacy laws.
- Adhere to the Genesys Code of Business Conduct and Ethics.

About you:
You are a software engineer with a passion for automation and a ‘production first’ mindset. You have demonstrable experience developing and managing a multi-tenant SaaS. You are well versed in a large number of technologies and are always willing to learn new tools and techniques. You work in conjunction with fellow developers and teammates to help define and implement the best possible solution. You are always looking for patterns and ways to increase efficiency, eliminate downtime, optimize costs, and maintain performance at scale. You can manage the entire lifecycle of projects, including gathering requirements, communicating design decisions, and proactively seeking and incorporating user feedback.
Link: http://m.rfer.us/GENESYSQer6zN
Sr. Technical Support Engineer - Spanish Speaking
Genesys
Do you like working in a mission-critical role where you will solve complex customer issues each day? Our Cloud Support team works around the clock to identify and resolve our customers’ problems on the first try. If you’re up for a challenge, this role might be for you.

What this role is:
You will be a senior member of our cloud support team supporting Genesys Cloud customers. Our customers contact us by phone, chat, email, or video, and you’ll identify the issue and find the solution to the problem. You won’t be in this alone. We are a team that helps each other and likes to have fun too.

Genesys Cloud Support is a 7x24 contact global center environment. As such, Support Engineers may be required to work in various shifts to ensure availability to our customers. For this role, you will be required to work Sunday - Thursday.

What this role isn’t:
You aren’t at an IT helpdesk changing passwords, and turning it off and back on probably won’t work. You will be troubleshooting customer issues with our cloud platform on AWS. You also won’t be able to fix it and forget it. We want you to document and share what you found out with the rest of the team.
Link: http://m.rfer.us/GENESYSJlC6zO
Staff Site Reliability Engineer, Cloud Observability
Genesys
We are investing 1 billion dollars in R&D over the next 4 years and need the right individuals to turn that investment into innovation. Genesys is bringing that innovation to customers through multi-cloud deployments in AWS, Azure, and Google Cloud.

Connections matter, at certain times with greater urgency. Whenever the moment, our technology facilitates those connections creating an experience as a service. Our team members own their critical services and words like scalability, resiliency, and automation are at the heart of every line of code we write.



What you’ll do:


Your responsibility will include system design, configuration, deployment, and operations of Observability systems and tools. These systems include monitoring of services and infrastructure, log collection and analytics, and application performance monitoring (APM). Together these systems and tools serve as a critical part of Genesys Cloud infrastructure services.

Your initial focus will be bringing the monitoring infrastructure that consists of open-source products such as Prometheus, Grafana, VictoriaMetrics, Zabbix, and other tools to the next level of availability and scale. Activities include:
- Creating build and deployment pipelines for monitoring tools
- Deployment of monitoring solutions into AWS and Azure regions, development and production environments
- Developing a set of alerts and metrics to keep your own services alive and performing well
- Collaborating with other SRE team members, working on improving efficiency and reliability of monitoring solutions
- Advising multiple service teams on best practices for monitoring their services using your tools
Link: http://m.rfer.us/GENESYSneW6zP
Sr. Cloud Information Security Engineer
Genesys
We are seeking a Cloud Information Security Architect for the leading call center solution provider in the world. The successful candidate will have a highly technical information security background and will be well versed in cloud information security technologies, fundamentals, standards and best practices. Preference will be given to any candidate who has experience operating in cloud technologies, DevOps environments, Kubernetes, and/or container technology. This person will also possess strong organization & communication skills and the ability to work independently or in a highly collaborative environment.

What you’ll do:
- As part of the Security and compliance organization, you will provide technical security expertise to ensure the Confidentiality, Integrity, and Availability of Genesys company & customer data.
- Develop and implement a software-first approach to security.
- Define and participate with development teams in secure coding practices
- Provide expert design to DevOps teams with regards to how to securely implement customer solutions.
- Review, define, & document standard operating procedures & protocols.
- Advice & consult on technology solutions.
- Meet with customers to provide advice & guidance about Genesys standards and implementation.
- Define policies, practices, and procedures throughout the Security infrastructure.
- Work in close association with the Vice President of Security & Compliance in the implementation of new services, tools, processes, or infrastructure improvements.
- Maintain & Operate security infrastructure tools such as Splunk, ThreatStack, Tenable, IDS technologies, Akamai and DUO.
Link: http://m.rfer.us/GENESYSFNw6zQ
Sr. Software Test Engineer - Multicloud
Genesys
The Senior software engineering role is at the cutting edge of DevOps and cloud-native architecture. Our mission is to systematize resilience and recoverability across hundreds of services running at a massive scale. We are a handful of engineers inventing the tools, techniques and culture to enable our teams to keep up with the demand for our platform.

- Specify and embed targeted testing and automation for a unit, integration, and functional testing gates across multiple service teams by integrating testing at a product level.
- Work with QA leads in each of the development teams to identify, define and implement automated tests that are integrated into the software development lifecycle and the software delivery pipeline.
- This includes tests that are necessary and sufficient for all cloud environments (Development, Stage, Production) that gate entry, success criteria within, and exit criteria for environment promotions, as well as tests needed for on-premises deployments.
- Separate CI testing requirements from CD requirements and deployment needs.
- Work to make a lower environment testing a preventative engineering measure, reducing monitoring needs in Production.
Integrate with Security testing with related needs in the above.
- Identify, develop (as needed) and validate various test criteria (Unit, Functional, Integration) with the development teams
- Ensure rollback testing, failover testing & validations, and back-up & restore testing is integrated (positive and negative test cases) in the pipeline.
- Ensure test case performance analytics data is collected and analyzed for resilience and scalability.
- Ensure test case failure alerting is integrated into the pipeline.
- Require communication and visibility of what’s getting tested and expose testing gaps and give light to identifying appropriate risks.
Link: http://m.rfer.us/GENESYSZ__6zR
Sr. Software Engineer, Digital - Java
Genesys
The Senior Software Engineer will be responsible for the development of components and services used to deliver mission-critical cloud products. They will work in a fast-paced cloud-based environment where continuous change, innovation and experimentation are a given. They will work with technologies like Java, Kafka, Redis, Amazon Web Services, and New Relic, among others. They will iteratively deliver software in a true DevOps model following CI/CD and agile best practices.

Additionally, they will demonstrate mastery in one or more of these technologies and will be an expert in distributed systems. They will be a leader, mentor and role model for their peers and juniors.

What you will do:
- Management of microservices: design, deployment, configuration scripts, and supporting documentation.
- Design, development, and testing of features/functions delivered via platform components and/or services that are secure, reliable, highly scalable and available.
- Ownership of features beginning to end: from design documents and reviews to acceptance testing and deployment.
- Review code and provide feedback relative to best practices and improving performance.
- Troubleshoot production support issues post-deployment and come up with solutions as required.
- Implementing the CI/CD pipeline using a git repository for all artifacts/files.
- Show pride of ownership and strive for excellence in everything they do.
Link: http://m.rfer.us/GENESYScZj6zS
Sr. Cloud Infrastructure Engineer
Genesys
Genesys is looking for a Sr. Cloud Infrastructure Engineer to develop, deploy, and run a global Azure-based microservices platform.

What you’ll do:
This position will be responsible for the engineering, development, deployment, and operations of the Genesys Azure cloud core infrastructure. We provide the underlying platform and pipeline that allows our application development teams to deliver contact center applications. The position will focus on operating a platform based on AKS (Azure Kubernetes Service) as well as other Azure components such as load balancing, DNS, storage, API and Application gateways.

What you'll bring to the role:
• Experience working on a cloud platform (Azure or AWS) and containerization technology (Kubernetes).
• Strong emphasis on automation and development using Terraform to deploy a system that is consistent, repeatable, and resilient.
• 5+ years of relevant experience.
• Use development and scripting to automate deployment rather than manual configuration.
• Develop and manage the monitoring/availability and performance metrics.
• Participate in an on-call rotation to help ensure that the platform is stable and that problems are solved quickly and efficiently.
• Experience with Azure cloud or equivalent experience with Amazon Web Services (AWS).
• Development skills using Terraform and other scripting tools (python, Unix shell, etc.).
• Working experience with containerization technology such as Kubernetes or Docker.
• Experience with development tools such as GitHub.
Link: http://m.rfer.us/GENESYSdc46zT
Social network community visualization
University of Illinois at Urbana-Champaign
Full or part time position, ~10 months FTE depending on experience, to visualize communities in social networks.

We are working remotely, i.e., you do not have to relocate to Champaign-Urbana, except as may be required by employment law.

If interested, please send resume, explanation of previous experience, and a sample of previous work to the email address below.
NLP/KG/Multi-Modal Engineer (自然语言处理/知识图谱/多模态算法工程师)
Alibaba-DAMO-AliMe (阿里巴巴-达摩院-阿里小蜜)
WHO WE ARE:
AliMe is a family of AI empowered chatbots, which serve not only a huge number of consumers and merchants in the Alibaba ecosystem but also companies and government projects. AliMe aims at better understanding and serving customers with a rich set of AI techniques, which includes but not limited to NLP, Deep Learning, MRC, KG, NLG, Cross-Lingual and Multi-modal technology. Meanwhile, we have published 30+ TOP conference papers and 30+ CN patents.

WE ARE LOOKING FOR:
We are looking for like-minded people who are interested in better serving customers and creating business values through using and advancing AI technologies. Specifically, who are interested in knowledge techniques, which include but not limited to:

1.Knowledge Graphs: information extraction (entity recognition, relation extraction), knowledge fusion (entity linking, entity alignment), knowledge graph completion, multi-modal understanding, etc.
2.Knowledge Applications: knowledge-enhanced pre-trained language model (for text understanding and generation), representation learning (Trans*, GNN...), knowledge reasoning, data augmentation, question answering over knowledge base (KBQA), etc.

Please do not hesitate to contact us for further information!

我们是谁:
阿里小蜜机器人是阿里集团阿里云智能事业群达摩院机器智能旗下,面向阿里巴巴经济体、商家、企业和政府的对话机器人家族体系。小蜜从最开始服务于消费者的客服机器人(To-C),逐步扩展到面向商家的店小蜜和面向企业的钉小蜜(To-B)、面向政府的云小蜜(To-G)等一系列对话机器人,在帮助客户提效降本方面发挥了非常重要的作用。我们主要致力于通过在自然语言处理和智能对话技术的持续创新和突破,将多轮对话、机器阅读理解、知识图谱、文本生成、多语言、多模态等领域前沿算法技术转为智能服务产品的全新体验,目前已经发表了30+顶会论文和30+专利。近年来随着直播的兴起,小蜜也重点投入了直播赛道,旨在通过虚拟人、多模态、认知图谱等技术打造智能直播间,通过直播助理、虚拟主播、直播一体机的形式,赋能直播业务的快速发展。

我们期待:
我们正在寻找希望通过技术创造价值、以更好服务于用户的同学。

我们属于阿里小蜜的算法中台团队,技术大方向包括:自然语言处理与生成、知识图谱、预训练语言模型、机器阅读理解、多模态、多语言等。

我们小组主要负责知识方向,包括但不限于:
1.知识图谱:信息抽取(实体识别、关系抽取),知识融合(实体链指、实体对齐),知识图谱补全,多模态理解和融合等
2.知识应用:知识增强的文本理解与生成、表示学习(Trans*, GNN, …), 知识推理,数据增广,KBQA等

非常欢迎有上述研究背景、相关研究经历的同学投来你宝贵的简历。

Contacts: Feng-Lin Li (李凤麟)
E-mail: fenglin.lfl@alibaba-inc.com
Wechat: phil_lifenglin
Link: None
Post-doctoral position @ University of L'Aquila
University of L'Aquila
University of L’Aquila - Information Engineering, Computer Science and Mathematics Dept.

1-year (+1) Post-doctoral position on Data Science and Machine Learning

The Department of Information Engineering, Computer Science and Mathematics (DISIM) (https://www.disim.univaq.it) is seeking for a 1-year (+1) Post-doctoral on Data Science and Machine Learning to work in the research framework of Territori Aperti project (http://www.territoriaperti.univaq.it).



Salary: The gross salary for the positions is 28.000 euros per year. Net income may vary depending on income taxes, local taxes, retirement plan, health care deduction and tax exemptions.


Qualifications: Candidates must hold a PhD degree in Information Engineering, Computer Science or a related field.

Applications Applicants should apply for the position using the pica system:

https://pica.cineca.it/univaq/disim2020-ar009/

The complete call can be view at:

https://www.univaq.it/include/utilities/blob.php?table=assegni_ricerca&id=615&item=bando

For any questions do not hesitate to contact Giovanni Stilo (giovanni.stilo@univaq.it)


Link: https://www.disim.univaq.it
PostDoc in Knowledge Graphs, Ontological Engineering, Knowledge Discovery
FIZ Karlsruhe - Leibniz Institute for Information Infrastructure
This position is part of the NFDI4Culture project (https://nfdi4culture.de/) on research data infrastructures for material and immaterial cultural heritage. NFDI4Culture is part of the German Research Data Infrastructure initiative. Particular tasks within the project will be the design, implementation, population and management of the NFDI4Culture knowledge graph. Moreover, the position is connected with a co-lead of the NFDI4Culture Technical Coordination Office for overall technical management and support of the technical developments within the consortium.

The tasks for the position include:
• Innovative research on FIZ ISE research topics including scientific publications, third party funding proposals, active involvement in professional academic activities
• Teaching (at Karlsruhe Institute of Technology, KIT) is not mandatory, but welcome on a volunteer basis
• Supervision of master & bachelor theses, Co-supervision of FIZ ISE PhD students
• Our goal is to perform internationally leading research which can be applied in high impact use cases

Qualifications and Skills:
• A completed PhD and Master degree in Computer Science or a related field
• Publications of research results in renowned, peer-reviewed journals and conferences
• Proven software engineering skills and the ability to develop mature software components beyond pure research prototypes
• Successful supervision of bachelor and master students
• Successful collaborations with other research groups, industry, as well as open-source and community initiatives, for example, in the context of publicly funded collaborative research projects
• Successful competition for funding by national and international funding bodies
• Excellent English skills, written and spoken, German language skills are beneficial
Link: https://www.fiz-karlsruhe.de/en/stellenanzeigen/postdoc-senior-researcher-mwx
PostDoc in NLP, Knowledge Graphs, Deep Learning
FIZ Karlsruhe - Leibniz Institute for Information Infrastructure
Description of the position:
For this position the candidate will take over the project task lead in the project “Nutzerorientierte Neustrukturierung des Portals Deutsche Digitale Bibliothek (DDB)” (User-oriented restructuring of The German Digital Library, DDB). Particular tasks within the research project will be the design, implementation, population and management of the DDB knowledge graph, which involves knowledge discovery and mining on structured and unstructured data on large scale .
For more information on the German Digital Library project, please cf
https://www.fiz-karlsruhe.de/en/produkte-und-dienstleistungen/deutsche-digitale-bibliothek-ddb

Qualifications and Skills:
• A completed PhD and Master degree in Computer Science or a related field
• Publications of research results in renowned, peer-reviewed journals and conferences
• Proven software engineering skills and the ability to develop mature software components beyond pure research prototypes
• Successful supervision of bachelor and master students
• Successful collaborations with other research groups, industry, as well as open-source and community initiatives, for example, in the context of publicly funded collaborative research projects
• Successful competition for funding by national and international funding bodies
• Excellent English skills, written and spoken, German language skills are beneficial
Link: https://www.fiz-karlsruhe.de/en/stellenanzeigen/postdoc-senior-researcher-mwx-0
PhD position in NLP, Knowledge Graphs, DeepLearning
FIZ Karlsruhe - Leibniz Institute for Information Infrastructure
Description of the position:
For this position the candidate will work in the project “Nutzerorientierte Neustrukturierung des Portals Deutsche Digitale Bibliothek (DDB)” (User-oriented restructuring of The German Digital Library, DDB). Particular tasks within the research project will be the design, implementation, population and management of the DDB knowledge graph, which involves knowledge discovery and mining on structured and unstructured data on large scale .
For more information on the German Digital Library project, please cf
https://www.fiz-karlsruhe.de/en/produkte-und-dienstleistungen/deutsche-digitale-bibliothek-ddb

Qualifications and Skills:
- An outstanding master‘s degree (or an equivalent university degree) in computer science or another related discipline
- Eagerness to participate in team work, outstanding analytical competence, strong interest in interdisciplinary research
- Experience in software engineering, as well as superior organization and communication skills.
- Fluency in spoken and written English is required. Language skills in German are highly beneficial.
Link: https://www.fiz-karlsruhe.de/en/stellenanzeigen/doktorand-junior-researcher-mwx-1
PhD position in Visual Analysis, NLP, Knowledge Graphs
FIZ Karlsruhe - Leibniz Institute for Information Infrastructure
For this position the candidate will work in the project “Wiedergutmachung” funded by the German Federal Ministry of Finance (BMF). The research tasks in the project involve visual classification of scanned documents, NLP analysis in German language esp. Entity recognition and Entity linking, ontology design and knowledge graph population.
For more information on the "Wiedergutmachung" project please cf. https://www.fiz-karlsruhe.de/en/forschung/wiedergutmachung.

Qualifications and Skills:
- An outstanding master‘s degree (or an equivalent university degree) in computer science or another related discipline
- Eagerness to participate in team work, outstanding analytical competence, strong interest in interdisciplinary research
- Experience in software engineering, as well as superior organization and communication skills.
- Fluency in spoken and written English is required. Language skills in German are highly beneficial.
Expertise in the following fields of research:
- Visual Analysis
- Natural Language Processing
- Knowledge Graphs
- Machine Learning and Deep Learning
Link: https://www.fiz-karlsruhe.de/en/stellenanzeigen/doktorand-junior-researcher-mwx-0
Phd Position on Data Mining and Machine Learning applied to Agricultural Data
Inria
Applications are welcome for a PhD position starting in January 2020 (or as soon as possible thereafter) with a duration of 3 years, to undertake research in the area of machine learning and data science applied to agricultural data. The project entitled "Numerical rule mining for the prediction of the dynamics of crop diseases" aims to develop novel methods to assist agricultural scientists with the analysis of the dynamics of crop diseases.

Being an interdisciplinary project, the PhD will take place at the Inria/IRISA and INRAE research centers (http://www.inrae.fr/), both located in France. The PhD thesis is financed by the #DigitAg (https://www.hdigitag.fr/fr/) convergence lab, and the PhD student will be enrolled in the graduate school of the University of Rennes I.
Link: https://jobs.inria.fr/public/classic/fr/offres/2020-03056
Three PhD stipends (Data analytics in classroom teaching)
L3S Research Center, Leibniz University Hannover
The three PhD stipends are offered within the PhD network LearnSTEM (LernMINT), more information can be found at https://lernmint.org

The three PhD topics are:
A “Semi-automatic classification of student drawings and texts in Science Education” (topic no. 1.3)

B “Data Analytics for informal learning in school settings”, particularly using video data for informal learning during web search (topic 4.1)

C “Ontology-based modelling of learner profiles and curricula”, i.e., profiling in STEM classroom teaching (topic 1.2)

*** HOW TO APPLY:
Please send your application (including motivation letter, CV, certificates, etc.) indicating your preferred topic to
Prof. Ralph Ewerth (ralph.ewerth@tib.eu)
by the end of October (31th).

*** ABOUT Research Group, at L3S and TIB

Information about Visual Analytics Research Group, TIB, and L3S can be found here:
https://www.tib.eu/en/research-development/visual-analytics/
https://www.tib.eu/en/
https://www.l3s.de

Link: https://lernmint.org
2x PhD Scholarships in Systems for Automated Decision-Making at RMIT, Melbourne
RMIT University
We have two PhD scholarships for new candidates to work with Mark Sanderson, Falk Scholer, Flora Salim, Jeffrey Chan, and Damiano Spina in the new Australian Research Council's Centre of Excellence in Automated Decision Making and Society. https://www.admscentre.org.au/

We seek students to develop new approaches to fairness, actionable explainability, or socially considerate evaluation of ADM in recommender, search, or other ML based systems. Technical or human focused solutions are welcome.

Value and Duration: $31,260 per annum for three years with a possible extension of six months (full time).

To be eligible for this scholarship you must:
• have first-class honours or 2A honours or equivalent or a Masters by research degree in a relevant discipline of Computer Science
• be an Australian citizen, Australian permanent resident or an international student meeting the minimum English language requirements;
• provide evidence of good oral and written communication skills;
• demonstrate the ability to work as part of a multi-disciplinary research team;
• meet RMIT’s entry requirements for the Doctor of Philosophy.

To apply, please submit the following documents to Mark Sanderson (mark.sanderson@rmit.edu.au) and Flora Salim (flora.salim@rmit.edu.au):

• a cover letter (research statement)
• a copy of electronic academic transcripts
• a CV that includes any publications/awards and the contact details of 2 referees.

For international applicants, evidence of English proficiency may be required.

Prospective candidates will be invited to submit a full application for admission to the PhD (Computer Science).

Scholarship applications will only be successful if prospective candidates are provided with an offer for admission.

For more information about the projects, please contact us.
Link: https://www.admscentre.org.au/
2x Postdoctoral Research Fellows in Systems for Automated Decision-Making (IR/eval, recsys, data mining, ML/DL, FATE, UbiComp/HCI) at RMIT, Melbourne
RMIT University
We have two postdoc positions in the new Australian Research Council's Centre of Excellence in Automated Decision Making and Society. https://www.admscentre.org.au/
The postdocs will work with Mark Sanderson, Falk Scholer, Flora Salim, Jeffrey Chan, and Damiano Spina, and other Chief and Associate Investigators across the centre.

(Can start remotely until relocation is possible).

We are now seeking Postdoctoral Research Fellows in one of the following areas:
• Information Retrieval
• Machine learning and deep learning
• Data mining and recommender systems
• HCI, Ubiquitous computing
• Fairness, Accountability, Transparency and Ethics of algorithms and data
The Postdoctoral Research Fellows will contribute to a number of projects within the ARC Centre of Excellence, with a particular focus on measuring, modelling, and evaluating the fairness, bias, and trustworthiness of algorithms and data including in AI, ML, and user models. The breadth of possible project topics is extensive, and the following is a non-exhaustive list that a successful applicant could be involved in:
• Evaluating and measuring bias in user studies
• Counterfactual reasoning and causal judgments
• Bias-aware Representation Learning
• Deep Learning and Explainable AI
• Fairness in multi-party optimisation
• Fairness-aware recommender systems
The fellow will be based in the Centre for Information Discovery and Data Analytics at RMIT University and will collaborate actively with the Centre of Excellence’s national and international network of participants.

To apply, please contact Mark Sanderson (mark.sanderson@rmit.edu.au) and Flora Salim (flora.salim@rmit.edu.au).
We will send you the job opening links soon, once they're publicly available.

For more information about the projects, please contact us.
Link: https://www.admscentre.org.au/
Senior NLP Scientist, Tempus, USA
Tempus Labs
Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

The ideal candidate has significant expertise in the biomedical or clinical domain, and is eager to apply his or her skills to improve patient outcomes.

Required Qualifications:
• PhD in a quantitative or computational field such as Computer Science, Computer Engineering, Machine Learning, Biomedical Informatics or related field.
• 3+ years of industry/academic experience in prototyping and building machine learning models for Electronic Health Records.
• Experience in modern Deep Learning and Natural Language Processing (NLP) techniques, including Transformers, seq2seq with attention, RNNs
• Experience with real world large scale machine learning.
• Experience with EHR data and data analysis: demographic variables, diagnostic codes, cormobidities, laboratory values
• Team player mindset and ability to work in an interdisciplinary team.
• Goal orientation, self motivation, and drive to make a positive impact in healthcare.
Link: https://www.ziprecruiter.com/c/Tempus-Labs/Job/Senior-NLP-Scientist/-in-Redwood-City,CA?jid=8a0a6ea04961529c&utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic
Machine Learning Scientist - Knowledge Graphs - Tempus
Tempus Labs
Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

The ideal candidate has significant expertise in the Natural Language Processing (Knowledge Graphs) and biomedical domain, and is eager to apply his or her skills to improve patient outcomes.

Required Qualifications:
• MS/PhD in a quantitative or computational field such as Computer Science, Computer Engineering, Machine Learning or related field and 2+ (for PhD) or 5+ (for MS) years of industry/academic experience in prototyping and building Knowledge Graphs.
• Solid understanding of Machine Learning as applied to Knowledge Graphs.
• Solid familiarity with Graph Machine Learning methods particularly Graph Embeddings and Graph Neural Networks.
• Proficient in Graph database development.
• Team player mindset and ability to work in an interdisciplinary team.
• Goal orientation, self motivation, and drive to make a positive impact in healthcare.
Link: https://www.ziprecruiter.com/c/Tempus-Labs/Job/Machine-Learning-Scientist-Knowledge-Graphs/-in-Redwood-City,CA?jid=44d21ebd9f736257&utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic
Senior Search Scientist - Tempus, USA
Tempus Labs
Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

The ideal candidate has significant expertise in the Natural Language Processing (Information Retrieval) and biomedical domain, and is eager to apply his or her skills to improve patient outcomes.
Required Qualifications:
• PhD in a quantitative or computational field such as Computer Science, Computer Engineering, Machine Learning or related field.
• Significant experience in at least one of the fields: (1) Information Retrieval or (2) Natural Language processing.
• 2+ years of industry/academic experience in prototyping and building search engines (preferably in C/C++).
• 2+ years of programming experience in Python.
• Familiarity with ElasticSearch, Lucene, or Solr.
• Team player mindset and ability to work in an interdisciplinary team.
• Goal orientation, self motivation, and drive to make a positive impact in healthcare.
Link: https://www.ziprecruiter.com/c/Tempus-Labs/Job/Senior-Information-Retrieval-Scientist/-in-Redwood-City,CA?jid=f6ce98559d6cda31&utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic
PhD position (computer vision / text mining / knowledge graphs)
TIB - Leibniz Information Centre for Science and Technology
The PhD position is offered within the PhD network LearnSTEM (LernMINT), more information can be found at https://lernmint.org

The available PhD topic is : A “Semi-automatic classification of student drawings and texts in Science Education”.

*** HOW TO APPLY:
Please send your application (including motivation letter, CV, certificates, etc.) indicating your preferred topic to Prof. Ralph Ewerth (ralph.ewerth@tib.eu) by the end of October (31th).

*** ABOUT
Research Group, at L3S and TIB Information about Visual Analytics Research Group, TIB, and L3S can be found here:
https://www.tib.eu/en/research-development/visual-analytics/
https://www.tib.eu/en/ https://www.l3s.de

Link: https://www.tib.eu/en/research-development/visual-analytics/
Phd position (User modelling / NLP / knowledge graphs)
TIB - Leibniz Information Centre for Science and Technology
The PhD position is offered within the PhD network LearnSTEM (LernMINT), more information can be found at
https://lernmint.org

The PhD topic is :
“Ontology-based modelling of learner profiles and curricula”, i.e., profiling in STEM classroom teaching".
https://lernmint.org/ontology-based-modelling-of-learner-profiles-and-curricula/

*** HOW TO APPLY:
Please send your application (including motivation letter, CV, certificates, etc.) indicating your preferred topic to Prof. Ralph Ewerth (ralph.ewerth@tib.eu) and Dr. Anett Hoppe (anett.hoppe@tib.eu) by the end of October (31th).

*** ABOUT
Research Group, at L3S and TIB Information about Visual Analytics Research Group, TIB, and L3S can be found here:

https://www.tib.eu/en/research-development/visual-analytics/
https://www.tib.eu/en/
https://www.l3s.de

Link: https://www.tib.eu/en/research-development/visual-analytics/
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