Customer Marketing Manager
Coca-Cola Amatil
I’m looking for a Customer Marketing Manager for our DTC business. Reporting to the Head of Customer Marketing - Direct To Consumer (DTC) you will maximise the potential of our brands by developing strategic customer experience plans (B2C and B2B segments). You will manage end to end NPD process, manage innovation pipelines, develop customer communications, brand activations, ATL / BTL campaigns, content creation for website/ publications, manage budgets, sponsorship programs/ relationships, project management and provide market insights.
Its an exciting role that will provide the right candidate opportunity to get involved in many facets or the marketing lifecycle, with a key focus on identifying and driving growth opportunities and increasing customer loyalty.
If it is variety you are looking for and an opportunity to make a difference, this could be the role you are looking for.
Senior CX Manager
Latitude Financial Services
We have an exciting role for someone who wants to be a pioneer in leading our customer obsession journey. We have an ambitious goal to go beyond just financing everyday needs of Aussies and New Zealanders.
You will be responsible for embedding our customer strategy. Unlocking value for our customers, our employees and our company. You will work across the business, enabling us to exceed expectations and create new, exciting customer value propositions.
https://www.linkedin.com/jobs/view/senior-customer-experience-cx-manager-at-latitude-financial-services-592152016/
Link:
https://www.linkedin.com/jobs/view/senior-customer-experience-cx-manager-at-latitude-financial-services-592152016/
CX Lead
QBE
I'm looking for a CX lead as part of a service excellence program currently forming at QBE. LinkedIn advert is pending but find me for a chat if you're interested in a customer experience role working alongside process, digital and IT domain experts. Human Centred Design experience desired but not essential.
Customer Experience Designer
MetLife Australia
Mid-level CX role to join my CX Community of Practice. Role is responsible for working in agile teams as the voice of the customer, designing and implementing customer experiences. Successful applicants be able to demonstrate how they have improved the customer experience, ideally on the corporate side. Insurance experience an advantage but not essential. Fantastic culture at MetLife with a focus on caring for our customers and our teams.
Customer Insights and Experience Analyst
MetLife Australia
Analyst with experience drawing out insights from an NPS program, and identifying areas for improvement. Ideally with experience managing an automated NPS system. Also looking after ad hoc qual and quant research projects - briefing, managing research providers and stakeholder management.
Fantastic culture at MetLife with a focus on caring for our customers and our teams.
Group Account Director - Sydney & Melbourne
Conversion Kings
Conversion Kings are looking for 2 additional Group Account Directors for our Sydney and Melbourne branches. You will be responsible for creating the ultimate customer experience for our premium enterprise clients and executing our conversion optimisation programs. If you’re interested or know anyone else in your network who would be a great fit, we’d love to hear from you!
Link:
Www.conversionkings.com.au
Customer Delivery Specialist
Wyndham Vacation Resorts
We are looking for an experienced project manager who will lead and deliver strategic and tactical customer experience projects across the business.
This role will project manage & deliver a range of initiatives across the business to enhance the customer experience. .
Strong stakeholder engagement and organisation skills are key to be successful in this role.
Link:
https://www.seek.com.au/job/35966690?type=standard&userqueryid=f67373372e4a2938ce1e1dcc33362847-5134597
Contact Centre Team Lead/Manager
Coal LSL
The organisation
We are responsible for the portable long service leave for the Australian black coal mining industry.
Our team fosters a supportive and challenging environment that ensures you will be rewarded and engaged. We promote a positive workplace culture by encouraging open communication, respect and teamwork. We recognise the potential in our people and provide opportunities for them to grow.
As an organisation, we are on a journey with an exciting future ahead of us.
The role
This is a unique opportunity to lead a small team of customer focused Service Officers committed to providing quality outcomes. The team communicate via phone and email channels, each interaction requiring a thoughtful and detail oriented approach.
No two days will be the same, with the team interacting with a variety of clients. As you develop a thorough understanding of our legislation and its application it will allow you to lead the team to navigate a range of complex issues with a customer first mindset.
Reporting to the Executive, Client Services, this is a role where you will truly have the opportunity to invest in your team and contribute to continuous improvement for the client experience.
About you
You will have a minimum of 8-10 years' experience within a customer service environment, delivering an exceptional service - contact centre experience would be highly regarded. You will also have demonstrated conflict resolution skills and the capacity to handle difficulties in a calm and positive manner.
Due to the unique nature of this role and our complex legislation it is essential to have exceptional attention to detail and demonstrated ability to produce written communication of a high standard.
Previous experience leading a team is essential.
