Jobs Posted on the Whova Community Board of Direct to Consumer Wine Symposium
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Hospitality & Tasting Room Lead
Oso Libre Winery Boutique West Side Paso Robles winery, Oso Libre is seeking a qualified wine professional to become a part of our team as a Full Time Tasting Room Sales & Hospitality Lead.
We are seeking a positive, enthusiastic, self-starter who is flexible and loves working in a team environment. We need a confident and competent individual who can work Full Time in our busy tasting room environment, holidays and weekends required. Outside events may also be required, typically local.
The candidate must be passionate about wine with the ability to sell. We have a large wine club that requires a very high level of customer service. This person will be the customer’s first encounter with the winery and must provide an amazing customer experience, be able to tell a story and have an upbeat attitude. You will be responsible for building relationships with guests, capturing data and follow through.
Key Responsibilities: • Provides a memorable guest experience while describing wines, winemaking techniques, and winery history • Works to sign new wine club members • Handles routine POS transactions using OrderPort software which includes operating the cash register, discounts, employee purchases, etc. • Handles UPS /FedEx wine shipping using Tasting Room software • Meets established sales goals for wine and wine club memberships • Assists customers to their vehicles with large purchases when necessary • Stays current on winery/wine knowledge • Cleans and stocks wine displays • Flexibility in working weekends and Holidays is required
Education and Experience: • Understanding of basic winemaking techniques/procedures • Must be 21 years of age • Must be able to lift up to 50 pounds (a case of wine) and be able to stand and/or walk for extended periods of time • Past experience in customer service and or sales required • Orderport POS knowledge preferred but not required
Cline Family Cellars Provides hands-on support to Marketing Department and maintains a positive outlook and attitude. Primary responsibility will be to assist the brand marketing team in execution of departments’ goals and objectives. Under direct supervision of the Marketing Director this individual will be a huge asset in assisting the Brand Team with the development and coordination of marketing and merchandising programs.You will be doing the following (but not limited to): •Provide general marketing program assistance, execute special projects and assist with event coordination as required by Brand Management.•Assist in management of point of sale portal and asset management procedures.•Assist creative services with management of print production and creative services project tracking and assignment.•Assist brand management as primary POS system contact and administrator.•Maintain updated coupon tracking forall brands, including acting as company contact for coupon redemption house.•Website assistance •Interact with internal departments and outside agencies while ensuring brand standards are communicated.•Wine competition and score submittal management.•Manage purchasing of incentive items (wearables and accessories).•Perform other marketing duties, responsibilities as necessary. You have the following:•BA/BS degree in marketing, business, communications or related field.•2-3 years previous wine industry experience preferred. Experience in marketing consumer-based brands desired.•Strong computer skills (Word, Excel, PowerPoint, Internet), including proficiency with Photoshop & Illustrator(We will train).•Website development experience and updating (We will train)•Strong analytical, written, proofing and verbal communications skills required.•Strong design sensibilities and understanding of end-user goals for POS required.•Motivated, team oriented, self-starter with a strong trade and customer focus
Tasting Room, Club & DTC Manager
McFadden Family Vineyard & Farm McFadden Family Vineyard & Farm is a 50 year old, organic farm located in Potter Valley, California. We farm 160 acres of grapes and produce ten varietals under three labels: Blue Quail, McFadden and Fontaine. We also produce organic culinary herbs, bay leaf wreaths, garlic braids, wild rice and beef from our small cattle operation. We're family owned and operated and have an amazing team of dedicated folks working at the Farm in Potter Valley and in our Tasting Room in downtown Hopland. We’re looking to add a new full-time member to the team to focus on Tasting Room operations, Direct to Consumer sales and Wine Club experience.
We’re looking for someone who will increase sales and promote brand loyalty by expanding our Wine Club offerings, engaging with the community, and building relationships. This new team member should be energetic and self-starting, have excellent written and oral communication skills, deliver superb customer service, and come prepared to join a team ready to grow! Ours is a friendly, supportive and fun work environment with lots of opportunity for growth and new ideas.
Key responsibilities include: Develop and implement Club offerings, events and outreach Oversee regular Club fulfillment and events Participate in local tastings, events and community activities Submit and track wine awards and press Assist with Direct to Consumer licensing compliance by state Contribute to Social Media content across various platforms Set and incentivize regular sales goals for Tasting Room staff Implement trainings and continued education for Tasting Room staff Maintain inventory at Tasting Room and arrange for restocking as needed Maintain daily sales records and accurately use POS system and Wine Club software (Bloom) Assist in retail merchandising Scheduling Tasting Room employee shifts Maintain a clean and welcoming environment at the Tasting Room Assist in building relationships within the community to promote Mendocino County wines on the whole
Tasting Room Host
Cline Family Cellars We’re looking for a dynamic individual with a positive and professional attitude. An individual with a can-do attitude that takes pride in the level of hospitality they provide. Successful candidates must work well with others. Essential Functions Set-up and host wine tastings and tours for guests. Open, close and operate cash registers and POS systems. Sell wine, merchandise and wine club memberships to meet or exceed monthly sales targets. Provide service and hospitality that exceeds our guests’ expectations. Ability to cross sell and promote The Olive Press and Jacuzzi Family Vineyards (our sister properties). Be informed on local hospitality offerings and make recommendations to guests. Responsible Hospitality. Excellent verbal, written and interpersonal communication skills, with good presentation skills. Strong organizational skills and attention to detail. Ability to work a flexible schedule including weekends, holidays and occasional evenings. Ability to remain standing and actively working for the full shift. Be comfortable addressing and talking to large groups of people. Be able to help multiple groups while behind the bar. Maintain Tasting Room including organization, inventory, and stocking supplies. Passionate about wine and desire to become knowledgeable about our wines and our sustainable farming practices. Exemplary customer service skills. Must be 21 years of age or older. Must be able to repeatedly lift and squat 50 lbs (a case of wine).
Assistant Wine Club Manager
Cline Family Cellars The Asst. Wine Club Manager will share workload and responsibilities of the Wine Club Manager in implementing, successfully managing and maintaining all aspects of the wine club program. Exceptional customer service and attention to detail are high priority in this role, to continue to build and maintain the Wine Club business and to foster enjoyable club member experiences and relationships.
Job Requirements: • College Education• Excellent communication and interpersonal skills• Strong analytic skills• Knowledge of database entry and management• Strong Computer skills, fast and accurate typing, mastery of Microsoft Office/Excel. Previous POS knowledge (b-loyal, UPS QVM and ShipCompliance a plus)• Ability to lift 50# and sit or stand for long periods at a time, bend, twist and squat. This is a full time position requiring a Sunday thru Thursday workweek, and offers competitive industry benefits.
For additional information and full job description please contact firstname.lastname@example.org
Estate Experience Lead
Sunstone Vineyards & Winery A more detailed job description is coming soon but a quick summary is that we are looking for a senior team member on our hospitality team. This person will manage our reservation and private tasting business as well as serve as the de facto assistant TR manager. Please contact Dave Moser for more details.
Digital Marketing Coordinator
Bundschu Company Breaking Tradition for Six Generations—The Bundschu Company owns and operates Gundlach Bundschu Wine, Abbot’s Passage Supply Co, Echo Echo Wine and Huichica Music Festival in Sonoma Valley and beyond. Owned and managed by the Bundschu family for 160 years, the company has built a robust and storied wine industry legacy by continually looking forward and pushing boundaries on all sides. We are known for best in class wines, beautiful settings, dynamic customer experiences, and a spirit of fun and approachability.
Social Media • Manage the day-today efforts of our social media presence for Gundlach Bundschu, Abbot’s Passage and Huichica Music Festival including posting, engaging, planning and reporting • Create engaging content appropriate for specific networks based on a department content calendar including copy writing and graphic creation for social media posts, ads, etc. • Ensure brands are well-represented on all social media platforms, as well as in the extended digital space by providing excellent online customer service • Drive consistent, relevant traffic and leads from our social channels • Explore new ways to engage and new social networks to reach our audience • Stay up to date with platform updates and trends
Website Maintenance: • Regularly update content on websites for all brands, including seasonal updates and event postings ensuring that all content is up to date online • Create new landing pages to support specific digital campaign objectives • Work with programmers to implement new API integrations and web functionality • Continuously strive to improve the digital experience across all Bundschu Co websites • Process all requests from hospitality and sales teams on web updates • Oversee launch and ongoing management of AP blog, including content calendar and updates
Business Development Manager, Vino
Liviri Otter Products is currently recruiting for a Business Development Manager join our Liviri Business Development team based in the northern California area! Internal applicants located elsewhere in the US will be considered. The Business Development Manager will be responsible for driving sales activity related to our Vino (wine, winery) accounts in northern California. This role will manage assigned accounts as well as have the responsibility of identifying and growing new business opportunities. The Business Development Manager will partner with internal and external resources to drive profitable growth of joint accounts. Intrigued? Keep reading… The successful candidate will have knowledge of business development principles, the ability to create effective business networks, and the capabilities to sell a high-end value proposition sales model. This includes knowledge of principals and methods for showing, promoting, and selling products. Strong networking, prospecting, negotiating and closing skills are essential to the success of this position. Does this sound like you? If so, this may be the ideal role to grow your career!
Digital Marketing Manager
VeroVino Develop and update digital marketing plan
Execute digital marketing plan and support sales and marketing plan
Responsible for UX, ecommerce, website, social media
Content creation And implementation across digital marketing platforms: Website and Social media platforms in line with digital marketing plan
Use various techniques to appropriately build brand and target potential customers most effectively, eg using Buyer persona, use of language
Keep website up to date
Support with creating/updating marketing collateral related to products and events
Director of DTC Sales and Hospitality
DAOU Family Estates Reports to: Senior Vice President Status/Classification: FT Exempt
Position Summary Responsible for providing vision and strategic, financial and tactical leadership in the planning, execution, measurement and optimization of all aspects of hospitality and consumer direct sales and marketing activities and results, including Tasting Rooms, Wine Club, eCommerce, and Tele-Marketing/Sales. Through proven leadership capabilities and demonstrated track record of success, the Director, Sales & Hospitality will build, manage and drive the H candidates for this role are expected to bring a deep and broad understanding of luxury food, wine and luxury hospitality that was amassed over 10+ years of experience in luxury brand-driven businesses that have a strong focus on selling wine to their guests, as well as on delivering impeccable, exquisite and memorable luxury guest experiences. In addition, the ideal candidate will bring at least 5+ years of executive-level experience in these disciplines. While not exhaustive, the following should be included in a viable candidate’s background: - 7-10+ years of Hospitality/ DTC strategic and tactical sales and marketing planning and execution experience in winery/retail sales and hospitality / events with proven ability to prioritize, make decisions, execute and measure / manage to high performance standards. - Proven ability to develop and motivate Hosp / DTC teams to achieve best-in-class results. - Demonstrated track record of success in the development, planning and execution of strategies that will increase visitor counts and depth of purchase, as well as achieve sales and P&L / profitability objectives across all DTC channels of business. - Proven forecasting, budgeting and financial analysis skills coupled with strong business acumen; This role requires having a strong background in the use of key metrics to measure, monitor and manage all aspects of the Hosp / DTC businesses.
Manager, Membership and Private Client Relationships
DAOU Family Estates Reports to: Director of DTC Sales and Hospitality Status/Classification: FT Exempt Position Summary The Membership & Private Client Manager is responsible for providing world-class Member and Private Client engagement designed to excite and inspire. The disruptive spirit and vision of our founders, coupled with the breathtaking setting and amazing, award-winning wines, set the perfect stage for the right candidate to harness all of their luxury industry and club experience, wisdom, passion and relationships and contribute to the success story of DAOU Vineyards & Winery. Position Responsibilities The ideal candidate will be the heart, hands, mind and voice that bring the DAOU Membership, Private Client and Ecommerce experience to life, while developing a team of People-first focused, innovative and empowered Associates. The Membership & Private Client Manager will focus his/her time on developing a strong team, place a strong emphasis on engaging Members via Relationship Management, achieve overarching member sales, retention, Ecommerce and telesales goals, and work as a leader to inspire and achieve this behavior and results. As a leader at DAOU, this emotionally intelligent person will foster and create a positive, teamwork focused environment to ensure that DAOU is the employer of choice in the wine industry at all levels. Best-in-Class Member and Client Relationship Management - Implements and executes a 360 degree approach to Guest and Member experience management to drive long term engagement and loyalty. - Acts as the face of the membership at all events, in Tasting Room and in the community. Financial Strategy and Sales Management - Responsible for strategy to increase membership, extend retention, build emotional connection and achieve membership, ecommerce and telesales goals and targets on a monthly, quarterly and annual basis.
Wineshipping, LLC Great opportunity and new role. Financial Analyst role for supporting pricing, business modeling and gap analysis with recommendations. Role supporting CFO and VP Sales and Business Development
Director of Retail Sales and Hospitality
Peju Winery This position provides sales leadership, business development strategies and manages the day to day operations and revenue for Tasting Room & Merchandise Sales, Guest Services and Outreach initiatives for Peju. Responsible for profitability, wine club sign-ups, increasing average order value, sales growth, managing budgets, P&L, guest experiences, wine/merchandise inventory and financial management.
Peju Winery The Sales Analyst Role supports sales and assigned customers with consumer analysis/insights, though leadership, and innovative solutions. Develops persuasive selling presentations using consumer research tools/data to increase/protect distribution, space, and display efforts. Collaborates with Marketing and Finance to align goals, priorities and communications with field sales. This role is responsible for performing professional Business/Financial Analysis assignments, including conducting special studies and surveys to summarize and analyze complex financial actions and prepare recommendations for policy, procedure, control or action.
Wine Club Representative at Stag’s Leap Wine Cellars
Ste Michelle Wine Estates We are currently seeking highly qualified candidates for Wine Club Representative to join our team in Napa, CA.
Wine Club Representatives focus on emphasizing our high value consumers through providing elite customer service experiences for Club Members in our Club dedicated spaces. The ideal candidate enjoys both the challenge and rewards of providing exceptional service to our wine club, internet and phone customers, and occasionally working special events at the winery and is available to work any day of the week. Learn more and apply here >