Jobs Posted on the Whova Community Board of Harris Govern User Conference 2021
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Support Analyst - PACS Team
Harris Govern Harris Govern is seeking a Support Analyst to join our PACS product team. As a Support Analyst you will investigate, manage, track and close client support issues, specifically re... lated to the database and functions of the application(s) and escalations.
The position may occasionally require some travel and public speaking in person or to online audiences as circumstances dictate.
What your impact will be:
Using your knowledge of our software to handle support calls or tickets; will work directly with customers to provide services and help resolve problems. Use the support ticketing system to document customer interactions following the defined guidelines and team objectives. Monitor open tickets and proactively follow up with clients to ensure that their inquiries and/or issues have been satisfactorily resolved. Work closely with other team members as part of a cohesive group in exchanging knowledge through training sessions and peer to peer interaction Uses discretion to effect timely solution of problems to ensure customer satisfaction. Submit bug fixes and software enhancements.
What we are looking for:
Experience in the CAMA and Tax industry is a plus Experience in Customer Service Role is a plus. Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objections and resolve problems Strong work ethic and self-starter, ability to work independently and as a team player Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone Willingness to learn and navigate new software or software changes. SQL skills a plus.
Harris Govern The primary responsibility of the Support Analyst will be to field inbound phone and email requests via the dedicated Support and Email Lines and take all appropriate action to pr... ocess and resolve the issue in a timely manner.
What you will bring :
Customer Interaction/Support – 60%
Make the necessary correction to the product (using VB6 and/or VB .NET) to satisfy the customer needs
Responsible for knowing customer regarding their custom processes Responsible for creating CRM tickets Responsible for knowing all internal escalation procedures between Support & Development
Responsible for keeping customer updated on the progress of open issues in a timely manner Assist the Director of Support with Internal Process Reviews and Documentation Development Provide progress status and communicate all issues to the Director of Support Responsible for keeping track of all customer login information for Customer Portals Responsible for working with IT in regards to Support phone line, IVR & CRM if issues arise
Upgrades and Training – 40% Promote new software releases, training and services to existing client base Perform database upgrades and testing both on and off site Provide training and associated documentation to clients both via Webex and on site Responsible for maintaining a current product knowledge level
What do you need : Bachelor’s degree, DEC in computer science, programming or any other equivalence deemed relevant; Experience in programming with VB6 and / or VB .NET A minimum of 2 years experience in a similar position where you had to combine customer support and software development; Bilingual (English-French) is a plus!
Bonus points if: Knowledge of Crystal Reports and SSRS; Ability to provide training to clients.
McLennan CAD McLennan County Appraisal District is currently seeking a Residential Appraiser. Interested applicants should send resume to HR@mclennancad.org.
... Link:www.mclennancad.orgSee More >>
Business Personal Property and Manufactured Home Appraiser
Brazos Central Appraisal District Duties include appraisal of BPP Property and Manufactured Homes as well as onsite appraisal.
... Link:www.brazoscad.orgSee More >>
Navarro CAD Residential Property Appraiser Description & Details: the position requires considerable concentration, ability to manage time effectively, and work with minimal to no supe... rvision. It is subject to stress caused by a changing public environment, diversity in the organization, ask questions and execute assignments.
Responsibilities: • evaluating properties to establish market values using internal and external sources, • making site visits, inspecting property, measuring improvements • prepare reports that fully explain assessment results and outline methods used • keep abreast with all current regulations, standards, and best practices
Requirements include: • Tremendous work ethic and honesty • Excellent writing and communication skills • Strong analytical and research skills • Proficient with Microsoft Excel and Word • Submit to background check and drug testing • Must have dependable transportation • Must be willing to obtain a Registered Professional Appraiser (RPA) license through the Texas Department of Licensing and Regulation
Education: High School Diploma required. Preference given to education attained beyond high school level.
Essential Physical Demands: may include requiring sitting, walking, standing, bending, kneeling, reaching, and twisting upper body.
Work Schedule: Monday through Friday 8 a.m. to 5 p.m.
Pay and Benefits: This is a full-time position with compensation based on experience. Benefits include medical, dental, and dental insurance, retirement plan, sick leave, and vacation.
Applicants must be willing to undergo drug testing and background checks that are in accordance with local laws.
Navarro Central Appraisal District is an equal opportunity employer.
How to Apply/ Contact: Please email resume with cover letter and application to: bud.black@navarrocad.com or send to: Navarro Central Appraisal District Attn: Bud Black P.O. Box 3118 Corsicana, TX 75151-3118
Link:
None
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Commercial Appeals Specialist
Broward County Property Appraiser This position would represent the Property Appraiser in the administrative petition process before the VAB. Prepares data for presentations to taxpayer/representatives/VAB. Resear... ch/defend data in defense of assessment petitions. Utilizes variety of math/statistical appraisal models including income, cost, and/or sales comparison to arrive at values. Meets with property owners to discuss issues related to property valuation/petitions. At least one year of appraisal experience or equivalent is required.
Cooke County Appraisal District The Cooke County Appraisal District is accepting applications for a field appraiser. If interested please submit an application along with your resume. You can obtain an applicati... on on our website at cookecad.org.
Link:cookecad.orgSee More >>
Appraiser
Walker CAD RPA preferred but willing to train a motivated individual -
Staff Appraiser
Fannin Central Appraisal District The desired candidate will be responsible for the development and reporting of appraisals for FCAD. The appraiser will perform a combination of field inspections, market analysis ... and value presentations during appraisal review board hearings.
Qualifications: Must have the ability to communicate effectively with co-workers, supervisors and the general public. Must be able to successfully complete Texas Department of Licensing and Regulation registration requirements and advancements. Must be able to use personal vehicle on the job daily. A valid Texas Driver’s license and proof of liability insurance coverage is required upon hiring.
Minimum Requirements:
Required Education: Bachelor’s Degree
Must be a Texas resident and have a valid Texas driver’s license
Prior appraisal experience would be preferred but not required.
Person selected must agree to and pass a criminal background check and a drug test.
Link:www.fannincad.orgSee More >>
Collections Specialist
Fannin Central Appraisal District We are seeking an individual who is reliable, self-motivated, and has excellent verbal and written communications skills. The ideal candidate must have the ability to read and int... erpret information in the Property Tax Code, must be able to adapt to periods of increased workloads or production requirements, and must be detail oriented. Prior customer service experience and working with the public is helpful. Bilingual is a plus.
An applicant must be a team player and be proficient in the following areas: Math; 10 key; basic knowledge of office equipment; Microsoft Office Suite software. Some travel may be required for education purposes.
Preferred Experience:
1-2 years of working experience in a collection officer position and/or cash handling.
0-1 years High Volume Collections experience.
Knowledge of basic accounting, billing and collections procedures is plus
Minimum Requirements:
Must be a Texas resident, have a valid Texas driver’s license, and possess a high school diploma or GED (some college preferred). Person selected must agree to and pass a criminal background check and a drug test.
Link:www.fannincad.orgSee More >>
Exemptions & Customer Service Specialist
Fannin Central Appraisal District We are seeking an individual who is reliable, self-motivated, and has excellent verbal and written communications skills. The ideal candidate must have the ability to read and int... erpret information in the Property Tax Code, must be able to adapt to periods of increased workloads or production requirements, and must be detail oriented. Prior customer service experience and working with the public is helpful. Bilingual is a plus.
Minimum Requirements:
Must be a Texas resident, have a valid Texas driver’s license, and possess a high school diploma or GED (some college preferred). Person selected must agree to and pass a criminal background check and a drug test.
Link:www.fannincad.orgSee More >>
