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Jobs Posted on the Whova Community Board of Institute for Student Services Professionals (ISSP)

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StudentLink Data Analyst & Counselor
New York University
In partnership with the StudentLink Management Team, conduct complex research and analysis of data relating to the StudentLink Center that will inform departmental strategies. Generate routine and ad hoc reports, data, and charts that would assist in the design and implementation of recommendations and solutions in an effort enhance the student experience. Identify trends and opportunities for improvement. Serve as a ‘Tier 2’ resource for customers of the NYU StudentLink Service Center to diagnose and resolve in-person more complex client inquiries and issues related to student billing and payments, financial aid, housing, and dining services, registrar services, and other defined inquiry categories. Respond to inquiries and resolve issues professionally and courteously displaying a comprehensive knowledge of federal regulations, department and student-related administrative policies and procedures across Bursar, Financial Aid, Financial Education, Global and Registrar (“Home Office”). Partner with appropriate Home Office Specialist (co-located in the StudentLink Center), StudentLink Center Supervisors, Executive Director or other resource including those within other areas (Information Technology, University Human Resources, Student Health Center, Housing, etc.) to bring matters requiring their expertise to a close. Utilize ServiceLink technology to input, track and resolve student issues.
Link: https://uscareers-nyu.icims.com/jobs/8743/job
StudentLink Social Media Designer & Counselor
New York University
In partnership with the StudentLink Management Team and Social Media Team, this position is responsible for all visual aids, including still photographs, videos, and digitally created images. These visual aids can be used in digital platforms (websites, TV ads, social media accounts, etc.) and in print publications (newspapers, magazines, banners, promotional items, etc.). The incumbent will work in tandem with the Senior Operations Manager and the other team members to ensure a smooth delivery of social media, communication, outreach content, and fulfillment of projects. The incumbent will also plan, execute and assist in social events. Serve as a ‘Tier 2’ resource for customers of the NYU StudentLink Service Center to diagnose and resolve in-person more complex client inquiries and issues related to student billing and payments, financial aid, housing, and dining services, registrar services, and other defined inquiry categories. Respond to inquiries and resolve issues professionally and courteously, displaying a comprehensive knowledge of federal regulations, department and student-related administrative policies and procedures across Bursar, Financial Aid, Financial Education, Global and Registrar (“Home Office”). Partner with appropriate Home Office Specialist (co-located in the StudentLink Center), StudentLink Center Supervisors, Executive Director, or other resources including those within other areas (Information Technology, University Human Resources, Student Health Center, Housing, etc.) to bring matters requiring their expertise to a close. Utilize ServiceLink technology to input, track and resolve student issues.
Link: https://uscareers-nyu.icims.com/jobs/8863/job
Coordinator, Texas One Stop for Enrollment Services
The University of Texas at Austin
Provide first-level contact for a variety of enrollment services in a professional manner to students, parents and campus department personnel in person, over the phone, and via email. Responsible for answering questions, providing general information and solving issues related to financial aid, enrollment, academic records, billing, and payments, utilizing available tools (One-Stop Policy and Procedures, Knowledge Base, e.g.) and follow procedures and policies for the handling of cases. Requires analysis and compilation of data from a variety of sources.
Explain financial aid packages including revision of awards; obtain the required documentation, and follow up with requested information from students. Interact with other University departments, and counsel students on financial aid eligibility. Assist in the implementation of processing procedures as related to financial aid. Provide financial and student account information related to billing, and other tuition related processes.
Provide information about student academic records, including transcript and enrollment verification requests. Guide students through the on-line registration system and assist with new student orientation. Assist students with self-service options. Troubleshoot registration errors, system issues, and inquiries concerning registration.
Support students in meeting their graduation goals. Communicate with students, advisors, and administrators to trouble-shoot registration and graduation barriers, and provide timely solutions for students. Serve as a student-service resource for general University information including providing appropriate referrals for campus resources, assist students with navigating and accessing information on the University website. Responsible for timely follow-ups until the issue is resolved or escalated appropriately, following procedures.
Serve as an active, positive and engaged member of the One-Stop staff.
Link: https://utaustin.wd1.myworkdayjobs.com/en-US/UTstaff/job/UT-MAIN-CAMPUS/One-Stop-Coordinator_R_00016658
Student Services Associate - Student Financial Services
West Virginia University
he department of Student Financial Services is seeking applications for a Student Services Associate. This position provides comprehensive program of services to WVU students, families and alumni by means of the WVU Hub Student Services Center.

In order to be successful in this position, the ideal candidate will:

Counsel (in-person and on telephone) students and other customers with expertise in the following areas: cashiers, collections, financial aid, scholarships, student employment, registration and student accounts.
Employ professional judgment and independent decision-making skills to meet students’ service needs within established policies and procedures.
Manage all service-related inquiries (fax, e-mail, mail and web) using professional counseling techniques and client-focused service methods.
Analyze status of student records using in-depth knowledge of university policies and procedures.
Resolve complex problems. Develop and implement crisis intervention strategies.
Manage conflicts and resolves complaints. Document causes and solutions and works with appropriate staff to develop prevention strategies. Make expert referrals as needed.
Participate in the management of the WVU Hub by performing duties including but not limited to the following: (1) mentoring newly hired representatives and (2) assists with the hiring, training and supervision of Peer (student) Advisors.
Participate in the design, development and implementation of service (educational) programs for students and other constituents. Coordinate pro-active service efforts in the areas of financial aid, registrar and student accounts to improve student retention and graduation.
Participate in the design, development and implementation of web, phone and other technology-based self-service tools.

Qualifications

Bachelor’s degree or an equivalent combination of education and directly related experience. Master’s preferred.
One (1) year of experience with a master’s degree; Three (3) years
Link: https://wvu.taleo.net/careersection/staff/jobdetail.ftl?job=16879&tz=GMT-05%3A00&tzname=America%2FNew_York
'Canes Central Associate
University of Miami
The Canes Central Associate provides direct one-stop support and customer service to current and prospective students, parents, staff, faculty and other constituencies as part of a dynamic team in the University of Miami’s Canes Central. The Canes Central Associate performs administrative duties requiring detailed knowledge of University admissions, financial aid, and registration policies and procedures, general enrollment requirements for academic programs, and resources for prospective and enrolled students. This role provides information that includes, but is not limited to, basic financial aid, registration, student records, admission data, etc. In addition, this position counsels, advises, investigates, and resolves student cases in the areas of enrollment, financial aid, billing and payment, registration, and records.

CORE JOB FUNCTIONS

Supports a combination of assigned functions, using a one-stop-shop approach, to ensure customers (including prospective students, current students, parents, faculty, staff and other constituents) receive the highest level of customer service and information regarding financial aid, registration/enrollment, and student records.

Greets all visitors. Communicates regularly with prospective and enrolled students via email, live chat, phone, or in-person.

Assists with intake and assessment of Canes Central internal/external customer needs; Works collaboratively with other campus offices and programs while delivering excellence in service.

Works independently to locate information and resolve problems; performs research and analysis to determine alternative solutions and communicates to students with specific action necessary to solve issues. Ensures problems are resolved in an efficient and effective manner; supports and solves obstacles that students encounter while enrolling in our academic programs, and answers

Link: https://umiami.wd1.myworkdayjobs.com/en-US/UMCareerStaff/job/Coral-Gables-FL/Canes-Central-Associate_R100047319
StudentLink Senior Counselor
New York University
Serve as a ‘Tier 2’ resource for customers of the NYU StudentLink Service Center, and team lead on StudentLink cross-functional initiatives to diagnose and resolve in-person more complex client inquiries and issues related to student billing and payments, financial aid, financial education, registrar services, and other defined inquiry categories. Respond to inquiries and resolve issues professionally and courteously, displaying a comprehensive knowledge of federal regulations, department and student-related administrative policies and procedures across Bursar, Financial Aid, Financial Education, Global and Registrar (“Home Office”). Partner with appropriate Home Office Specialist (co-located in the StudentLink Center), StudentLink Center Supervisors, Executive Director, or other resources within other areas (Information Technology, University Human Resources, Student Health Center, Housing, etc.) to bring matters requiring their expertise to a close. Utilize ServiceLink technology to input, track and resolve student issues. Serve as Acting Manager in the absence of a Manager.
Link: https://uscareers-nyu.icims.com/jobs/9080/studentlink-senior-student-counselor/job?hub=10&mobile=false&width=960&height=500&bga=true&needsRedirect=false&jan1offset=-300&jun1offset=-240
One-Stop Student Services Specialist
Brunswick Community College
Under the supervision of the Director of Admissions, the One-Stop Student Service Specialist is cross-trained to serve most student service-related concerns in BCC’s One-Stop Student Service Center. The One-Stop Student Service Specialist provides a full range of student support services and is knowledgeable of enrollment, registration, student records, student financial aid, Scholarship Programs, placement testing, college life, career services, on-line resources, and academic support services. The One-Stop Student Service Specialists also assists with college recruiting activities and Career and College Promise enrollment.
Link: https://www.brunswickcc.edu/about/employment-opportunities/staff-positions/
Varying
Umass Global
I'm posting the link to all openings at UMass Global (formerly Brandman University). We are now a non-profit private university, affiliated with UMass. Email and phone number are our HR Office. https://brandman.wd5.myworkdayjobs.com/brandmanCareers
Link: https://brandman.wd5.myworkdayjobs.com/brandmanCareers
Director - One Stop Student Services Center
Xavier University of Louisiana
Reporting to the vice president for enrollment management, the director of the One-Stop Student Services Center (One-Stop) will lead and manage day-to-day operational activities that are customer and student-centered. The director will ensure the One-Stop provides seamless, integrated, and efficient services throughout the entire student life cycle. The center will include cross-functional solutions for student billing and payment, financial aid, registration activities, transcripts, and other administrative student services. This role will have a focus on creative implementation of new and existing structures, while providing daily leadership and assessments of key performance and project metrics. The director will stay current on new and evolving strategies and tactics to ensure continuous improvement related to One-Stop functions. Other primary responsibilities include setting goals and strategic direction, implementing policies and procedures, overseeing business processes, systems usage and integration, and staffing oversight that includes hiring, coaching, supervising, and evaluation of student and professional staff members. This position requires a high level of professional judgment and excellent communication skills.
Link: http://jobs.xula.edu
Director of Communications - One Stop Student Services Center
Xavier University of Louisiana
Reporting to the Vice President for Enrollment Management, the director is responsible for the development, coordination, and implementation of communication strategies to achieve enrollment goals and to communicate consistently the brand and identity of the university to students (prospective and current), parents, and community stakeholders. The Director is a senior member of the enrollment management leadership team and works in close collaboration with the Vice President for Enrollment Management, Assistant Vice President for Enrollment Management, Director of Student Financial Aid, the University Registrar, and other key enrollment officers as a strategic partner and thought leader within the division.
Link: https://jobs.xula.edu
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