Jobs Posted on the Whova Community Board of MEA 14th Annual HR & Employment Law Conference
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Customer Support Specialist
ATS OnDemand The Customer Success Specialist (CSS) is responsible for developing best-in-class relationships with new customers and existing customers. The CSS effectively transitions new cust... omers through their system startup / implementation phase to account management and relationship building with clients. The CSS proactively engages customers to ensure a seamless adoption of the Pereless Talent Platform and mitigate any issues arising from implementation and daily usage with top notch professionalism. The CSS needs to work with internal development to ensure awesome customer experience. The CSS reports to the Sr. Management Engagement. - Ensures that business is conducted with integrity and professionalism at all times that align with Pereless’ top-notch customer services core value and mottos. - Develops as a trusted advisor to new customers through the development of exceptional relationships building with new or existing internal stakeholders within a customer base - Schedules training sessions to new customers or new users to ensure the effective implementation of Pereless products. - Follows and Enhance current processes and procedures to ensure consistency with up most professionalism. - Monitors new client progress through the adoption, engagement and drip campaign - Proactively engages with new clients/users to determine ongoing satisfaction. - Serves as a primary point of escalation for issues identified by the customers or through system implementation. - Tracks technical escalation issues to development and support team to ensure timely, accurate and positive resolutions. - Maintains accurate and current records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken through the CRM tools.
Link:https://career.submit4jobs.com/#/See More >>
Location Manager
Lords and Ladies Salon and Medical Spa For over 35 years Lords & Ladies Salon and Medical Spa has built a reputation of excellence thanks to our commitment to customer service, quality products and services, educat... ion, and a strong brand presence in the communities we serve. Oversee daily operations by working the Front Desk, participating in MBWA (management by walking around), and administrative duties as needed. Participate in Summit Salon Systems to generate retail and service sales. (Performance Based Position) Career Minded Customer Care and Sale Opportunity The gift of hospitality to every client, every time Promote services, retail products, and seasonal offers to clients. Organize and oversee staff schedules, black out dates, and holidays. Implement cleaning and sanitization protocols Support employees through coaching, benchmark tracking, and reviews. Recruit, conduct interviews, and manage hiring and onboarding process Provide initial and ongoing training of salon procedures and protocols to staff. Monitor performance benchmarks for front desk and service provider employees Strong management, problem-solving, organizational, and communication skills. Ability to meet deadlines. Desired Skills, Characteristics & Experience
Management experience (salon management a plus) A self-starter who thrives in a fast-paced environment Ability to manage and prioritize concurrent work assignments Strong interpersonal and relational skills - enjoys working with a variety of people on a daily basis Passion interacting with customers and staff on the salon floor and front desk A strong leader who excels at motivating a team Excellent customer service and communication skills Positive attitude and ability to diffuse employee or customer complaints and challenges
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Substance Use Disorder Counselor
Self Help Movement Job Overview
Clinical benefit to qualified counselors includes onsite/paid supervision towards PA LPC and NCC
· Salary position with flexible work hours while priori... tizing needs of residents
· Schedule and facilitate daily individual and group therapies, including family therapy as appropriate
· Complete and timely file individual and group progress notes
· Develop, implement, and monitor client centered treatment plans
· Communicate with insurance providers to advocate for residents’ further insurance coverage
· Complete discharge and aftercare plans, including collaboration with support networks
· Periodic evening and weekend hours
· Work with a supportive clinical team to support your professional development and Paid Time Off
Education Requirements
· Minimum of a Bachelor’s Degree in Counseling/Psychology from an accredited institution with specialization in addictions or related field
· Minimum one-year professional work experience in the field of addictions/recovery
1. Monitor and search all clients and Transitional (TLF) residents
2. Assure that all visitors entering facilities are searched and must sign the visito... rs log entering and leaving the facility
3. Be present at community meetings to verify issues that arise
4. Supervise activities: exercise, assignments, free time
5. When on duty, must sign for all medication as it comes in from the pharmacy
6. Supervise the Medication Cabinet and the distribution of medication
7. Administer urinalysis, closely watching the client while providing the specimen
8. Make security rounds in the community along with the client head count
9. Abide by all Confidentiality regulations, including no disclosure of client residency over the phone and no admittance of any persons (Public officials/law enforcement, family, friends, etc. onto the grounds of SHM without prior approval from Director)
10. No social media postings of SHM activity, client residency, or other information regarding the operations of SHM
Link:http://selfhelpmovement.org/See More >>
Development Sciences Technician
Lyophilization Technology, Inc. Refer to the Indeed link for details.
