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Jobs Posted on the Whova Community Board of NHSDC Fall 2021 Conference

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Account Executive at Eccovia/ClientTrack

The Account Executive is responsible for managing the entire sales process from prospecting to contract execution. This position identifies key decision makers to understand their vision, business goals, and strategic objectives. In this role, the Account Executive is supported by a functional team to facilitate the sales process. They are an essential member of a collaborative Eccovia team working to transform sales opportunities into profitable new business relationships.

What You’ll Do

Identify, qualify, and develop a dynamic opportunity pipeline in the Health and Human Services sector.
Manage assigned territory.
Develop verticalized knowledge in the Health and Human Services sector.
Work with the marketing and proposal teams to collectively identify, qualify, and respond to targeted request for Proposal Opportunities (RFPs).
Work opportunistically to leverage partnerships and industry networks to source and close new business.
Work in the company’s CRM to maintain all contacts, leads, and opportunities.
What You’ll Need

3+ years of software/SaaS sales experience (Health and Human Services or local and/or state government a plus).
Bachelor’s degree, and/or equivalent achievement.
Exposure and experience with software selling strategies, methodologies, and processes.
Self-starter who can pragmatically seek opportunities in an expanding Social Determinants of Health sector.
Excellent communication skills – verbal and written.
Strong collaborative skills with sound business acumen.
Works well in a team environment with business deadlines.
Familiarity with the Microsoft Office Suite, CRM, video conferencing technology.
Travel up to 30%.
Software Engineer - Front End at Eccovia/ClientTrack
Eccovia is looking for a talented Software Engineer with experience developing enterprise applications in the Microsoft Azure stack with a focus on the front end. You will use your experience to create cloud-based integration solutions for our clients that work with individuals who have complex health and social needs. As a member of a cross-functional team, you will use your experience to set standards for high quality, efficiency, and teamwork.

What You’ll Do

Develop innovative, high quality, user-friendly front end solutions that are reliable, scalable, and performant
Implement standards for performance, reliability, and monitoring
Implement CI/CD process for the front end application components
Identify and resolve root causes of issues, contribute to design reviews, and perform code reviews
Document what you implement so that your team members can learn and maintain the system
Learn our business and the specific needs of our clients

What You’ll Need

JavaScript/TypeScript/React for front end development
Experience with REST API development and standards, including use of tools such as Postman and Swagger
Experience with the CI/CD process with regard to the front end development
Good knowledge of C# and ASP.NET API backend development
Good knowledge of Microsoft SQL Server and SQL scripting
A quality-driven mindset and commitment to only delivering quality work to our clients
Bachelor’s degree in Computer Science or related IT field or equivalent experience

What’s Beneficial to Have

C# and .NET core software development experiences, ideally in the Azure cloud environment
Knowledge of medical coding libraries, IHE Profiles, and healthcare interoperability standards like HL7 FHIR
PowerShell/Azure CLI development experience
Software Support Engineer at Eccovia/ClientTrack

Eccovia is looking for technical individuals to provide top-notch software support for organizations using the ClientTrack platform. Support engineers will primarily interact with administrators and IT professionals at partner organizations to ensure their success using the ClientTrack software platform.

What You’ll Do

Triage, manage, answer, and resolve incoming tickets, questions, and requests from clients
Coordinate with administrators, supervisors and executives at partner organizations to understand and resolve issues and concerns
Work closely with Client Success Managers, Developers, Database Administrators, and HMIS experts to address client needs and proactively resolve issues
Utilize SQL and the front and back end of ClientTrack Databases to identify and resolve issues
Monitor systems and site performance for issues or outages and coordinate resolutions with various internal teams
Answer phone calls, video chat with clients, and correspond through tickets and e-mails to resolve issues, answer questions, and provide status updates
Customize and configure ClientTrack forms, workflows, workspaces, and dashboards in client environments
Manage a queue of tickets and escalate tickets to ensure rapid resolution times
Apply critical thinking/problem solving skills in working with client and cross functional teams on client support initiatives
Support team members may be asked to work varying shift times between 6am and 7pm MST and may be asked to cover emergency phone lines outside of normal business hours.

What You’ll Need

The ability to quickly learn the ClientTrack platform in order to effectively support clients using the application
A drive to resolve complex, challenging or escalated Issues.
Experience with SQL and relational databases
Experience in a customer facing role, managing issues, concerns, deadlines, and escalations.
Bachelor’s degree, HMIS, or non-profit experience is preferred
Strong analytical and solution design skills
HMIS System Administrator at Eccovia/ClientTrack
The HMIS Administrator ensures continued Homeless Management Information System compliance with federal partners, enforces relevant HMIS Policies set by the Continuum of Care (CoC) and HMIS Leads and provides focused support for the CoCs. This position will work closely with EccoVia teams, HMIS Lead staff, and members of the CoC to accomplish HMIS’s short-term and long-term goals. The HMIS Administrator will coordinate with local administrators and members to manage setup data, resolve issues, address training needs, and support the success of the HMIS partner organizations. This will be done through issue resolution and dedicated ClientTrack© Administration on behalf of the clients.

What You’ll Do
• Utilize tools to replicate reported issues, identify root causes, and put sustainable resolutions into place.
• Utilize the design tool-set to build and modify functionality in ClientTrack
• Communicate the current status and resolution of issues to clients via multiple methods of communications. Preference should always be given to phone communication.
• Facilitate monthly data meetings with all Data and Compliance Administrators to share key updates and changes, as well as conduct regular refresher training.
• Support local administrators with setup data or data cleansing tasks.
• Support HMIS Lead efforts to monitor and enforce HMIS Policy, coordinating with local
• administrators.
• Provide technical assistance for both internal and external staff to optimize their use of ClientTrack HMIS.
• Train local administrators and educate end users in relevant functionality.
• Create and support configurations altered from baseline solution as specified by HMIS Lead,
• while maintaining compliance with relevant standards.
• Assist HMIS staff to pull and report data for implementation wide reporting or data analysis.
• Communicate HMIS and ClientTrack requirements effectively to HMIS staff and CoC members.
• Resolve support issues escalated by CoC administrators.
Data Analyst
North Carolina Coalition to End Homelessness
NCCEH Data Center’s mission is to support homeless services systems throughout the state by collecting, managing, and analyzing data on homelessness. The Data Center offers services for HMIS system administration for 81 counties, data utilization & reporting, and community empowerment through data.

We are seeking a creative, team player who specializes in operational data analytics, modeling, and reporting. The ideal candidate will work closely with the Data Center team, leadership at NCCEH, and community stakeholders to develop and deliver data models, dashboards, key insights, and predictive analytics. NCCEH will hire a person with solid analytical, presentation, and communication skills and someone with the ability to enable others in telling a compelling story using data.

Primary Responsibilities
The Data Analyst reports to a Project Director and is responsible for:
• Develop ways to use storytelling and data to build partnerships and develop a system to end homelessness in North Carolina
• Partner with internal and external teams to guide data analysis and visualization
• Work closely with key stakeholders to identify and prioritize development use of datasets
• Design effective visualizations that enable decision-making
• Prepare and clean large amounts of data for analysis
• Support vendor evaluation and Data Center team to ensure accuracy and compliance
• Review data to determine operational and community impacts and needed actions; elevate issues, trends, areas for improvement and opportunities
• Evaluate data using MS Excel, Tableau, SQL, other relational data bases, and data warehouse
• Use data to conduct operational and project planning support for the homeless system
• Develop, maintain the process to govern data sharing and reporting
• Assist with training other team members and revise procedural manuals as needed
• Partner with peers in the field to share best practices
• Serve as primary contact and work with stakeholders for research
Data Center Project Director
North Carolina Coalition to End Homelessness
This position is an opportunity to lead a team that is engaging with policy makers, state and local leaders, and housing and service providers to build capacity, develop the workforce, strengthen partnerships, and create innovative programs to end homelessness.

Primary Responsibilities
The Project Director reports to the Executive Director and is responsible for:
• Direct the accomplishment of team and project goals
• Direct technical assistance on service delivery, program oversight, and system evaluation to a wide variety of stakeholders
• Direct the creation and dissemination of educational materials
• Lead internal project management
• Be familiar with information and data about best practices, evidence-based interventions, and project and system performance to achieve excellence
• Assist in the cultivation of relationships and coalition building with partners
• Serve on the NCCEH Leadership Team

Essential Skills
• Commitment to social, racial, and economic justice and NCCEH’s mission
• Commitment to high professional ethical standards
• Excel in relationship building, be results-oriented, and have strong communication skills
• Drive to meet high expectations and a history of getting things done despite obstacles
• Experience managing highly effective people using collaborative coaching
• Experience working in partnership with other staff and team members on specific project assignments
• Strong communication skills including speaking, writing, editing, and layout
• Strong tech skills, including learning and using new software
• Excellent listening, assessment, and problem-solving skills and a collaborative nature
• Ability to challenge and debate issues of importance to the organization and mission
• Strong organizational skills with demonstrated critical, analytical, and lateral thinking
• Ability to produce key deliverables within tight timeframes and simultaneously manage several projects
• Ability to drive change through innovation & process improvement
Sr Business Systems Analyst (i.e. HMIS Administrator)
Multnomah County, Oregon
Posting this on behalf of someone else, please refer to job posting for more information.
Information Management System Specialist II (HMIS Administrator)
Palm Beach County Human Services
Oversees multiple complex information management tracking systems in the Community Services Department. Implements/operates/maintains/interfaces/updates multiple information management tracking systems. Monitors system performance; maintains the integrity of system security; analyzes system needs; implements system solutions. Plans/monitors the system and program performance for the homeless service delivery system utilizing data from a Housing and Urban Development (HUD) approved County-wide Homeless Management Information System (HMIS). Serves as the HMIS point of contact for funders and administration; troubleshoots complex problems at the application level; works with vendors, staff and end-users to resolve issues; develops/initiates effective and generally accepted outcome/evaluation processes; maintains current knowledge of trends and development in information management systems; produces public reports for the Continuum of Care (CoC) website, County Administration and public/private funders. Exercises considerable independence when determining work methods/procedures to accomplish challenging tasks dealing with multiple information tracking systems. Focuses on data, statistical analysis and reporting to help investigate and analyze business performance, provide insights, and drive recommendations to improve performance in service delivery. Analyzes financial/Key Performance Indicators (KPI) reports, research and operating procedures; strategizes ideas to improve business operations; meets with stakeholders to provide recommendations. Work is reviewed by an administrative superior through conferences, reports and evaluation of results obtained.
Regional Data Analyst
LA Family Housing
The Regional Data Analyst will serve as the data liaison and program needs identifier for Service Planning Area (SPA) 2. This position will work closely with the Director of Compliance and Data, the Senior Regional Analyst, and the regional team to ensure seamless connections with community-based organizations, county entities, and HMIS Clarity with the ultimate goal of reducing homelessness. Primary responsibilities include working within the regional team in developing a process to connect homeless service community providers to resources in the region, and to ensure the proper data collection for all resources. The Regional Data Analyst will be a representative of data in SPA 2 and an active participant in any regional and funder meetings. This position will bridge the gap between programs and data to provide a comprehensive understanding of how the SPA is working together to end homelessness.
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