Support Engineer
Plaid
We’re always hiring! If you’ve got a strong technical background and an interest in what makes FinTech tick, let’s talk!
Link:
Plaid.com/careers
Customer Success Advocate
Resident
Resident, home to brands such as Nectar Sleep (the fastest growing online mattress brand in the U.S.), DreamCloud Sleep, Level Sleep, Wovenly Rugs, Awara Sleep, and Bundle Living seeks All-Star Customer Success Advocates to join our team. Every part of the company is built around growth, experimentation, and velocity. If you believe in the importance of data-driven decision making, are naturally sales driven, have a growth mindset and a truly customer centric orientation, we might just be the right company for you!
Job Title: Customer Success Advocate
Summary: This individual will handle all aspects of customer success (pre-order questions, assisting with making the purchase, answering all related product and service questions, post-shipment issues, processing returns, etc) via email, chat, and phone. This is a remote, work from home position.
Schedule: We are open 365 days a year, our business hours are 6am - 9:30pm PST/ 9am- 12:30am EST. Our schedules are based on timezone and on company needs. You will be working 40 hours a week and overtime as needed.
Pay: $17/hr with possible commission starting average $200/month
Key Requirements:
Minimum 1 years + customer service experience.
Minimum 2 years + B2C Sales experience (retail or eCommerce)
Can comfortably navigate multiple platforms
Experience meeting or exceeding personal and team metrics/ sales goals
Experience working in a fast paced environment
Entrepreneurial spirit
Resourceful and creative problem solver
Ability to work a flexible schedule, including some weekends, evenings, and key holiday dates
Ability to work remotely with a high level of personal responsibility
Experience with chat tools, Zendesk, Google and other web-based platforms a plus
Proficiency in Spanish is a bonus
What You Will Gain:
Experience working in a fast paced growing start-up
Experience with eCommerce
A young, results driven company with opportunity for growth
Resident, LLC is an equal opportunity employer.
Link:
residenthome.com/careers
Virtual Receptionist / Support Specialist
Peak Support
We are looking for a virtual receptionist for one of our clients, a company that builds communities for entrepreneurs and executives. This could be a part time role focused solely on answering and routing calls or a full time role that also includes customer support, depending on the candidate we find. The ideal candidate will have at least 1 year phone support experience.
Peak Support is a customer service and business process outsourcing company focused on scaling high-growth companies. We have 175 team members in the US and the Philippines.
Link:
Www.peaksupport.io
Support Engineer
GitLab
We’re like ghostbusters except the ghosts are redis, Postgres, and unicorn.
I’m here! Wearing an “I’m hiring” shirt!
Link:
None
Support Agent
GitLab
Help our GitLab.com users and do it from anywhere in the world. Passionate respected support team that is growing rapidly. Want a challenge, find me wearing an “I’m hiring” shirt and let’s talk!
Link:
None
Support Engineer
Trello
We’re looking for two new support engineers to join the Trello team! We are currently prioritizing finding someone who speaks Brazilian Portuguese and someone to help cover European day time hours. Check out the job description at the link below!
If you’re interested or know someone who may be a great fit, let’s talk!
Link:
https://www.atlassian.com/company/careers/detail/45b50895-430a-47c2-93d8-066adadef786
Client Operations Associate
Cuebiq
Cuebiq is seeking a client ops associate to join the ops and strategy team in San Francisco. You will be responsible for providing daily support to the sales team and managing the company’s attribution based operations from start to finish. You will be also providing top notch support to channel partners and direct clients.
Let me know if you’re interested!
Link:
Cuebiq.com
Manager, Customer Advocacy
Scott’s Cheap Flights
Please see linked job description below.
Link:
https://scottscheapflights.com/careers/customer-advocacy-manager
Deputy Director - Customer Support
ActBlue
Full description available at the link! In brief, we are looking for someone to join the team and run our Donor Support Team, which is part of our larger Customer Service Department. ActBlue is a nonprofit technology company working to empower small-dollar donors and offer Democratic political campaigns, as well as progressive organizations and nonprofits, the best possible fundraising tools. The donor support team is growing rapidly and is distributed across the country, while this role will be at HQ in the Boston area. This role reports directly to me (Alyssa Twomey) and I’m here at SDExpo — please reach out if you’d like to chat!
Link:
https://secure.actblue.com/available-positions?gh_jid=4278886002
Customer Champion
Help Scout
See full job description in the link.
The entire team works out of the main queue, so you’ll spend much of your day helping potential and current customers via email. While email support will be the majority of your day, everyone on the team helps out in Beacon chat, and you’ll also hop on impromptu calls with customers when needed.
You’ll become an expert in all areas of the product. You’ll troubleshoot potential bugs, document feature requests, and collaborate with the rest of the team to help elevate the voice of the customer at Help Scout. We won’t overburden you with quotas, empty policies, or unnecessary procedures. Doing what’s in the best interest of the customer is at the heart of what we do. We’ll give you plenty of support to simply do what’s right, no questions asked.
Link:
https://jobs.lever.co/helpscout/70c810f9-f52a-4e7c-8ce5-9b2ae045abd8
Customer Support Representative
Front
We’re looking for a Customer Support Representative to play an essential role in creating the customer experience at our EMEA Headquarters in Paris. You will be the voice of Front, responsible for all customer inquiries, and for keeping our customers happy.
What will you be doing?
* Ensure 100% success of all of our Front customers
* Become an expert on how Front works and its day-to-day usage, helping our customers understand the features and all of the benefits pertaining to their specific needs
* Respond to customer support inquiries and monitor the incoming tickets in all of our support channels
* Debugging and testing product features and reporting them to product and engineering
* Communicate with customers both over email, chat, and the phone
* Assist in building knowledge base/support data such as training materials and FAQs
* Identify common customer challenges and proactively find ways to improve our product and processes
What skills and experience do you need?
* A highly motivated self starter who is ready to dig in, hustle, and find solutions
* Proven track record of great customer service experience (bonus points for SaaS/tech startup customer support experience and/or using Front)
* Tech savvy and hungry to improve technical skills
* Ability to identify customer needs and successfully implement solutions
* Excellent verbal & written communication skills, you can explain complex issues in simple terms and adapt your tone for different users
* Humble and friendly person who genuinely loves helping people and solving problems
* Fluent in English and French
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Link:
https://jobs.lever.co/frontapp/1ad3788a-f7bf-4df7-a9be-e98f16c41a37?lever-source=jason-sd
Cloud Support Engineer - Analytics
Amazon Web Services
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.
Overview
The AWS Support team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields including Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops. This role supports our services that focus on Analytic technologies including Kinesis, Elasticsearch, Cloudsearch, and Redshift. A solid network provides the foundation for all Cloud services. Support engineers may field general guidance questions from customers such as getting started using AWS services up to troubleshooting and reproducing complex performance issues from customers with fleets of thousands of clustered environments. Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests. If you’re experienced in Linux system administration with some database exposure and you are more comfortable “getting your hands dirty” than using a search engine for solutions, then we’re looking for you!
Why AWS Support?
· Follow-the-sun model with support sites in 6 locations globally: No after hours on-call or mandated overtime in this role.
· Travel the world: Strong support engineers interested in travel have presented training or participated in foc
Link:
https://www.amazon.jobs/en/jobs/659651/cloud-support-engineer-analytics
AWS Operations Manager
Amazon Web Services
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.
The AWS Premium Support team is seeking an experienced Operations or Product Support Manager based in Seattle to lead a team of 15-20 Support Engineers providing world class support on all AWS offerings (http://aws.amazon.com/). Our customer facing engineers resolve customer technical issues ranging from EC2 Linux general guidance through technical deep-dives identifying and resolving complex Big Data (EMR, Data Pipeline) configuration and 3rd party integration issues. Support engineers also develop many of their own tools and interact heavily with their peers developing the offerings.
Key expectations of the AWS Support Manager include:
· Manage the day-to-day operations of the team, ensuring the team is staffed and SLA commitments are met.
· Drive personnel management ensuring the engineers have what they need to provide best-in-class support.
· Influence Sr Support Engineers and development teams to improve the customer support experience.
· Propose, drive, and implement initiatives within the support organization to maximize the customer support experience.
· Prime both proactive and reactive customer engagements.
Amazon is an Equal Opportunity-Affirmative Action Employer – Female / Minority / Disability / Veteran / Gender Identity / Sexual Orientation.
BASIC QUALIFICATIONS
· 10+yrs experience of increasing responsibility in a
Link:
https://www.amazon.jobs/en/jobs/864267/aws-operations-manager
Director of Product Marketing
Netomi
Netomi is a Y-Combinator and VC-backed Artificial Intelligence company that sits at the intersection of two rapidly developing fields: AI and messaging. We do not sell an abstract, futuristic technology - we sell a solution that a large number of Fortune 500 companies are using today to resolve customer support inquires. By leveraging deep reinforcement learning and our continuously learning neural network, our customers are able to successfully meet their objectives of providing superior customer service across email, chat, and social. We're building the future of how technology and people work together to create frictionless experiences for customers.
Want to have a direct impact in solving the top challenges businesses face today? Join us!
Job Description
As our Senior Product Marketing Manager(open to Director level depending on experience), you will work closely with our VP of Marketing to drive the vision for the company, product, and marketing initiatives. You'll be leading all product marketing responsibilities and strategies with the help of our VP of Marketing. The role is inherently cross-functional -- you will partner with software engineering, marketing, sales, and external customers. We are looking for someone with deep customer focus as well as an established track record in product marketing for SaaS, ML, AI, Customer Service, and/or Human Computer Interaction. This is an IC role to start with the opportunity to build a team
Link:
https://jobs.lever.co/netomi/292d6b10-b234-4a93-acf7-88b12ca8a43b
