Desktop Support Analyst
Groupon
Groupon's Information Technology team may not be the obvious hero of Groupon's success story, but we enable that success. Thousands of people need to feel confident that their tools work, and that's where we shine. As a member the Platinum Global Support Services team, you will offer insightful recommendations and provide real-world solutions to challenges that save the day.
We’re seeking a passionate, customer savvy IT support rockstar to join our Chicago office. Working in this role, you will interact with and support employees daily to provide solutions to a variety of technical requests. This will occur both in person and via our ticketing system. You will spend time resetting passwords, adding members to groups, and solving basic Apple, Windows, and Application issues via phone, and also providing white glove support to our company executives. Lastly, you will also learn about IT at scale, having an opportunity to learn, grow and advance your career.
Specific Duties and Responsibilities
-2-4 years of experience working in a desktop support environment, saving people’s e-lives along the way
-Experience in managing support requests through a ticketing system, using clear and detailed communication
-Familiarity with managing users and permissions through Microsoft Active Directory
-Professional, relevant examples of your ridiculous attention to detail and excellent customer service skills
-Enterprise Mac and Windows desktop support experience for 300+ users
-Application Support for Microsoft Office, Google Apps, McAfee Antivirus
-Ensure SLA’s are being achieved or exceeded
-Assist the Corporate MultiMedia Team with conferencing setups and remote hands
-Primary Desktop Break/Fix resolution team
-Ability to lift at least 50lbs
Link:
jobs.groupon.com/jobs/P35952
Senior Product Manager
Groupon
“Getaways” is the travel vertical of Groupon and one of the key businesses within the company. We are a small group of people building the end-to-end Getaways product – from the user experience (mobile apps, web) for consumers to user experience for our lodging partners to internal operations tools.
We are looking for a Product Manager with strong technical skills and business savvy to build inspiring products for Getaways customers. You will be responsible for driving product strategy and vision, relationships with customers and partners, working with teams from around the company to deliver breakthrough products.
Key responsibilities:
-Help develop the overall product strategy, informed by customer and market insights, competitive landscape, technical capability, and internal initiatives/assets.
-Build a rolling product roadmap based on the product strategy
-Lead the business during the full product lifecycle – from requirements definition, to delivery, to end of life – collaborating with teams across the company
-Establish business metrics and key customer/market research questions, and work with market research (or build your own process) to gather key customer insights to inform optimization or new product development.
-Be passionate of the overall customer experience, putting their needs first in the definition of requirements.
Requirements:
-3+ years experience in Product with a record of successful software project delivery.
-Applying your expertise in quantitative analysis and the presentation of data to understand how users interact with Groupon's offerings
-Quantifying new opportunities to inform and prioritize product roadmaps
-Reviewing product performance, advising on areas of opportunity, and analyzing A/B testing and other experimental data to measure the impact of new features
-Advanced proficiency in Excel and SQL.
-Interest and passion for data, product development and e-commerce
-Excellent written and verbal communication skills.
Link:
jobs.groupon.com/jobs/P37766
Senior Product Analyst
Groupon
The Discovery Experience Platform is the Machine Learning Engine that informs personalized experiences on all customer facing applications on Groupon. Our Products listen to our customers needs and express intent and present personalized results back to them in order to drive life-long valuable relationships with our customers. We are looking for a Product Analyst who strategically bridges the operational and product sides of Groupon, using analytical thinking and operational horsepower to drive business value from Relevance product and engineering investments.
Key responsibilities:
-Partnering with Product managers, engineering, marketing and sales to identify and drive strategic/operational improvements that deliver sustainable lift.
-Applying your expertise in quantitative analysis and the presentation of data to tell a story about how Groupon customers respond to Recommendations and On-Site Search Results.
-Developing & testing hypotheses to explain both macro and micro trends and opportunities in the business
-Quantifying the value / size of new opportunities to inform and prioritize product roadmaps
-Designing both the business logic and the technical specifications to extract key data elements from On-Site Search and Recommendations products
-Creating dashboards and communicating product performance towards achieving product goals
-Reviewing product performance, advising on areas of opportunity, and analyzing A/B testing and other experimental data to measure the impact of new features
-Develop effective statistical models for segmentation, classification, optimization, etc.
Ideal Requirements:
-5+ years of relevant work experience in highly analytical roles (consulting, investment banking, product analytics, etc.)
-Demonstrated ability to influence outcomes and decisions (not just report on analytics)
-Advanced proficiency in Excel and SQL
-Interest and passion for data, product development and e-commerce
-Excellent communicator.
Link:
jobs.groupon.com/jobs/P39828
Helpdesk Analyst
Groupon
You will be the face of IT for our employees at Groupon. Working in this role, you will interact with and support employees daily to provide solutions to a variety of technical requests. This will occur both in person and via our ticketing system. You will spend time resetting passwords, adding members to groups, and solving basic Apple, Windows, and Application issues via phone, walkups and electronic queues are standard. But you will also learn about IT at scale, having an opportunity to learn, grow and advance your career.
Key Responsibilities:
-Field incoming requests to Help Desk via phone, email, chat and our help desk ticketing system
-Ensure courteous, timely, and effective resolution of end-user issues
-Interpersonal skills are crucial
-Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, actions taken, and final resolutions
-Apply diagnostic utilities to aid in troubleshooting
-Identify and learn appropriate software and hardware used and supported by the organization
Ideal Requirements:
-1+ years of customer service experience
-A curious and can-do mindset, where you learn more about the IT environment and tackle additional responsibilities
-You have a meticulous attention to detail and have delivered results while juggling multiple projects
-You have excellent interpersonal, written and verbal communication skills, and can understand and explain customer situations and solutions
-You take a positive approach to problems - both big and small
-You work effectively both independently and as a part of a team
-You are able to lift at least 50 lbs (Space Cat is surprisingly heavy)
Link:
jobs.groupon.com/jobs/P40235
Music Gear Customer Engagement Specialist
Reverb.com
Reverb.com is looking for a genuine music-gear obsessive to help moderate our rapidly expanding community of musicians. We live for our customers and their success stories, which is why we empower our Customer Engagement Specialists to flex their creative muscles to come up with innovative solutions tailored to our users specific cases. Our customer engagement team supports all users as they buy and sell on the site, arbitrating disputes between different users, and working to prevent fraudulent and suspicious activity.
While we do provide Reverb specific training, customer service experience is a must as this position will largely involve communicating with our customers via email, phone and on-site chat. Please submit a cover letter to explain what customer service means to you!
Responsibilities:
Assisting customers with day-to-day needs through email, chat, and phone.
Light technical troubleshooting and user training.
Brokering resolution in the event of disputes between buyers and sellers.
Recruiting new buyers and sellers to the site.
Keeping a constant, vigilant eye on all site activity.
A myriad of other tasks that come with a startup environment and a rapidly growing business.
Requirements:
Previous experience in a solution-oriented customer service role.
Excellent written and verbal communication skills.
Knowledge of music gear brands, models, and history.
The ability to learn new programs, type quickly and generally multitask on a computer.
Ability to work full-time hours as well as evenings and weekends.
Nice to Haves:
Experience with credit card fraud detection and prevention.
What you’ll get:
Competitive salary and stock options in a high growth company.
No-bureaucracy environment where ownership and initiative is valued.
Health insurance and a healthy work environment-- no 80 hour weeks.
401k with 4% match.
Flexible vacation and sick days.
A MacBook, monitor, keyboard, mouse of your choice - stand up desk if you want!
Discounts on music gear
Link:
https://hire.withgoogle.com/public/jobs/reverbcom/view/P_AAAAAACAAADKBogKxYW68t
Product Designer
Reverb.com
About Us:
Design is central to how we communicate, plan and build product at Reverb. From defining product vision to working alongside product managers and engineers bringing ideas to life, designers play a central role in Reverb’s success. If you want to work with a talented, nimble team in an environment that values creativity, autonomy, and user experience, you'll be right at home here.
About You:
You believe deeply that design is not just how something looks, but also fundamentally how it works. You are passionate about creating engaging & intuitive user experiences, and you have a portfolio of work that speaks for itself. You thrive in an environment that encourages talking directly to users, taking initiative, owning the product, and collaborating with the talented folks all around you. You have challenged yourself to learn about frontend technologies (even if you don’t use them on a daily basis). You’re excited to join a small team and have a big impact at a high-growth company.
Responsibilities:
Utilize interaction design, UI design and implementation skills to create outstanding experiences that bring joy and satisfaction to users.
Define the vision for the evolution of features, so we know what we are iterating toward.
Rapidly prototype ideas in order to learn from users and build what works best.
Bring your ideas to life by writing HTML and SCSS.
Champion excellence in our products by using and proactively improving them.
Give and seek out feedback from other designers to continuously improve Reverb and your work.
Please visit reverb.com/jobs for full job description
Link:
https://hire.withgoogle.com/public/jobs/reverbcom/view/P_AAAAAACAAADJI1oe01sdkH
Full stack Engineer
Reverb.com
We build primarily in Ruby/Rails, Python, Go and React, but we value identifying the right language/framework for the job. We believe in fast development cycles, clean architecture, test driven code, fast specs, and continuous deployment.
Everyone at Reverb takes creative initiative, helps set their own priorities, and comes up with new ways to grow the business. Our software engineers take pride in crafting great software but take even more pride in product ownership, taking ideas from concept to release and beyond. Not sure what it's like to work here? Check this out: https://product.reverb.com
Here are the qualities we look for in our potential hires:
Product ownership – we are not just software engineers and designers. At Reverb, you’ll be expected to track the performance of features you release, fix bugs, and understand your impact on the business.
Self-motivation - taking initiative to just get things done. Have an idea? Make a pitch and have your idea turned into reality.
Responsibilities:
Building the Reverb core Rails app and refactoring existing code to higher quality standards.
Developing public facing and internal JSON APIs (we use Grape and Go to build these).
Having a deep understanding of your chosen languages and frameworks, enough to understand and make tradeoffs.
Participating in pairing sessions, code reviews, and researching things independently.
Being more than an engineer - a product owner who wants to interact with customers, break down large problems, help set your own priorities, and follow up on the performance of your features to know how they impact customers directly.
For Requirements and full job description, visit : https://hire.withgoogle.com/public/jobs/reverbcom/view/P_AAAAAACAAADEWCH5nhzPRb
Link:
https://hire.withgoogle.com/public/jobs/reverbcom/view/P_AAAAAACAAADEWCH5nhzPRb
iOS Developer
Reverb.com
We work primarily in Swift. We sweat the details, spending time polishing a critical feature to delight our users. But we are a lean team and always try to leverage the right tool for the job. That sometimes means leaning on older Objective-C code or using a webview. We believe in fast development cycles, readable code, testing, and automation.
Everyone at Reverb takes creative initiative, helps set their own priorities, and comes up with new ways to grow the business. Our software engineers take pride in crafting great software but take even more pride in product ownership, taking ideas from concept to release and beyond. Not sure what it's like to work here? Check this out: https://product.reverb.com
Here are the qualities we look for in our potential hires:
• Product ownership – we are not just software engineers and designers. At Reverb, you’ll be expected to track the performance of features you release, talk to customers, and help figure out next steps to grow the business.
• Self-motivation – taking initiative to just get things done. Have an idea? Find someone else to help you make it a reality rather than waiting for work to be assigned.
About iOS @ Reverb:
• Our team is lean, we’re 5 mobile engineers between iOS/Android and a PM.
• Our app is native, 75/25 split between Swift and Objective-C.
• We use a combination of REST and GraphQL for networking.
• Continuous Integration with Unit and UI Testing and Fastlane integration.
• Mobile at Reverb drives about 50% of revenue.
Responsibilities:
• Enhance and maintain the Reverb iOS app - writing, debugging and testing Swift and (an ever shrinking amount of) Objective-C code.
• Work with the product team to implement their vision while providing feedback and ownership of the feature.
• Embrace and extend patterns and processes employed by mobile through pairing and active participation in review.
• Learn the Reverb platform and advocate on behalf of users.
For full job description visit https://hire.withgoo
Link:
https://hire.withgoogle.com/public/jobs/reverbcom/view/P_AAAAAACAABdJQIWBHGmHq9
Engineering Manager
Reverb.com
The Engineers at Reverb take creative initiative, help set their own priorities, and come up with new ways to grow the business. Our team members take pride in crafting great software, but take even more pride in product ownership and beyond. While autonomy and ownership are held in high regard at Reverb, we are looking for passionate people managers to coach our next generation of leaders. We care deeply about fostering an environment that promotes learning and development, and you’ll play an instrumental role in implementing different tactics, strategies, and practices to grow our engineers as professionals and provide them with the right challenges to keep them engaged and motivated. As a company that values feedback, we are looking for people who excel at both giving and receiving feedback in a way that encourages dialogue and inspires teams to succeed.
To complement your people skills, you’re also confident in your knowledge and understanding of software development and technologies. We believe in a team-oriented approach that encourages managers to be actively involved in the engineering process: effectively leading technical discussions, helping to resolve technical disagreements, presenting and evaluating engineering trade-offs, and rolling up your sleeves to get your hands in the code, if the occasion calls for it.
Responsibilities:
Mentor and manage team members through regular 1-on-1s and continuous feedback to enhance performance and encourage career growth.
Be an advocate and clear the road for your team by identifying and removing obstacles.
Ensure that Reverb standard engineering practices are followed and help define practices where there may be a gap.
Develop and improve communication channels between teams, Product, and other engineers
Collaborate with the Product team to define goals and objectives and work with your team to ensure goals are being met.
For full description visit https://hire.withgoogle.com/public/jobs/reverbcom/view/P_AAAAAACA
Link:
https://hire.withgoogle.com/public/jobs/reverbcom/view/P_AAAAAACAABdKhMg9jvqKwi
Internship: Content Writer
Black T Magazine
Help conduct interviews, compose articles, reports and other texts. No experience required. Excellent/Professional writing and communication is essential. Writer may write about topics of interest or speciality. Must be able to meet deadlines and have internet access.
Support Engineer, Python (contract)
Shoprunner.com
As a Support Engineer at ShopRunner, you’ll write code that allows partners to integrate to the ShopRunner network. You will be doing analysis on the quality of data we receive and work to resolve them. You will also help support existing partners that require updates to their existing integration code. Note: This is a contract role, onsite for 40 hrs/week.
ABOUT WHAT YOU’LL DO:
Use Python and Database technologies to integrate and configure partners and do data quality analysis.
Adhere to our engineering best practices (including code reviews and test writing)
Work closely with our integrations and engineering teams to ensure we are meeting the needs of our partners as well as deliver product to our customers.
Link:
https://grnh.se/6f826e541
Graphic Designer
Chicago Reader
OPENING: Part-Time Graphic Designer
The Chicago Reader is hiring a part-time graphic designer to help facilitate all aspects of the Reader’s weekly edition. This designer will work under the direction of the Creative Lead, and with the Director of Photography, to lay out and design editorial and other content; edit and color correct images for print and digital; and locate or create photos to convey Reader stories. This position reports to the Editor in Chief, and will primarily help invigorate the design of our print newspaper, with some digital design possible.
Using Reader's resources, this designer will pull or produce photographs for the upcoming weeks' Chicago-centric stories, events, concert listings, and more. This person will work heavily with InDesign to build layouts ready for publishing, as well as process images for online use. This position is half-time, 20 hours per week.
Requirements:
Bachelor degree, Associate's degree or equivalent experience.
Proficient in InDesign CC 2019 and Photoshop CC 2019 (Bridge a plus)
Strong typography skills
Organized and self-motivated
Eagerness to investigate and solve problems independently
Photography experience preferred but not required
Able to commit Tuesdays, and Mondays if possible, at our office at 2930 S Michigan Ave.
Women, nonbinary folks, and people of color encouraged to apply. The Reader is an equal opportunity employer.
The Reader, founded in 1971, is among the most robust of the alternative newsweeklies to emerge from the 1960s and 1970s counterculture movements. The new owners will continue the strong tradition of cultural coverage and investigative reporting, focusing on both print and digital distribution channels.
To apply: Please send your résumé, a cover letter that describes your interest in the position, and three design samples to editorialjobs@com with the subject line "part-time graphic designer""
Link:
https://m.chicagoreader.com/chicago/ReaderJobs/Page
