Customer Operations Assistant

(full-time)

We are hiring a Customer Operations Assistant to work on customer communication and operations, such as email campaign, webinar, live chat, user tutorial creation, etc. If you’re passionate about customer engagement, support and education in a fast-growing IT company, consider joining us at Whova! Bachelor’s degree required, 1-year related experience preferred.

Whova provides all-in-one event management solutions including a mobile event app to support conferences, trade shows, and networking events. Whova is a fast-growing software company with brand-name customers, including US-Bank, Stanford, Harvard, HP, L’Oreal, Hilton, LEGO, Adidas, Godiva, NASA, IKEA, TEDx, and more. We are proud to receive the San Diego Business Journal’s Best Places to Work in San Diego award in 2016, 2017, 2018, and 2019, four years in a row.

Job Responsibilities

• Operate weekly educational Webinar
• Schedule email campaigns and newsletters and handle responses
• Online chat with potential customers in trial period
• Keep user tutorials up to date as product evolves
• Managing priorities, multitasking, and delivering high-quality work

Necessary Skills and Experience

• Organized and detail-oriented, with strong time management skills
• Adaptive and having a strong work-ethic
• Great verbal and written communication skills
• Bachelor’s degree
• 1 year of off-campus working experience preferred

What You Will Gain

• Base Salary
• Health benefit package (medical, dental, vision)
• Paid holidays & vacation
• Fun, upbeat, and collaborative office environment
• First hand experiences on customer operations in a high-growth tech company
• Fast growing career potential

How to Apply

Please send your resume and cover letter to jobs@whova.com