Customer Operations Assistant

(full-time)

We are hiring a Customer Operations Assistant to work on various operations related to customer acquisition and support, such as website performance tracking, email campaign operations, sales inquiry data entry, online reputation monitoring, etc. If you’re passionate about learning how a business operates at a fast-growing tech company, consider joining us at Whova!

Whova provides all-in-one event management solutions including a mobile event app to support conferences, trade shows, and networking events. Whova is a fast-growing software company with brand-name customers, including US-Bank, Stanford, Harvard, HP, L’Oreal, Hilton, LEGO, Adidas, Godiva, NASA, IKEA, TEDx, and more. We are proud to receive the San Diego Business Journal’s Best Places to Work in San Diego award in 2016, 2017, 2018, and 2019, four years in a row.

Job Responsibilities

  • Monitor the website weekly/daily to make sure it functions normally
  • Contact customers/prospects via email or phone call for various purposes
  • Schedule and monitor email campaigns and newsletters, and track the performance
  • Input sales inquiries to CRM and pass to sales team
  • Monitor online reputation such as App Store/Google Play reviews
  • Managing priorities, multitasking, and delivering high-quality work

Necessary Skills and Experience

  • Organized and detail-oriented, with strong time management skills
  • Adaptive and having a strong work-ethic
  • Great verbal and written communication skills
  • Bachelor’s degree (required, or expected before December 2019)
  • At least 1 year of off-campus working experience

What You Will Gain

  • Base Salary + Benefits
  • First hand experiences on customer operations in a high-growth tech company
  • Fast growing career potential

How to Apply

Please send your resume and cover letter to jobs@whova.com

How to Apply?

Send your resume to jobs@whova.com, we'll be in touch with you soon.

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