Contact Center Nation has made the virtual pivot! Join us for a lively, engaging, highly interactive experience where you can learn, connect and share with your Contact Center peers. We look forward to providing you with a world class educational and networking opportunity where you will walk away with new tools and ideas you can implement immediately amidst the current challenges your organization is facing during the pandemic and beyond.
The event will take place over the month of August. We will host live content each Wednesday. There will be a different focus each week.
Wednesday, August 5 – AGENT EXPERIENCE IN THE NEW NORMAL
- Topics to include Managing Remote Workforce, Maintaining High Levels of Agent Engagement, Building Your Team for the Evolving World of Work, Company Culture in Remote Environments
Wednesday, August 12 - OPERATIONS
- Topics to include Leveraging Analytics to Drive Smarter Operations, Security Concerns in the WFH Model, Understanding Customer Demand in the New Normal
Wednesday, August 19 - CUSTOMER EXPERIENCE IN THE NEW NORMAL
- Topics to include Forget Customer Service: Customer Experience is the New Normal, How the Pandemic Has Heightened Customer Expectations, Leveraging AI/VA to Enhance CX During Covid-19
Wednesday, August 26 - ASK THE EXPERTS LIVE Q&A SESSION PLUS LISTEN TO INDUSTRY GURU KATHLEEN PETERSON FROM POWERHOUSE CONSULTING WITH AN INSPIRING MESSAGE OF INDUSTRY OPTIMISM
As always, we pride ourselves in delivering an exceptional experience. Diving into the virtual event world creates the incredible opportunity for us to finally bring industry leaders from all over the country under one umbrella to connect, learn and share. We can't wait to bring our Contact Center community together for a month long experience and we hope you will join us for an unforgettable experience. This is not another webinar. Aren't you tired of being talked at? It's time to talk with your peers to find tangible solutions to challenges no one has ever faced before. We need community, connections and conversations. You will find that this August. We will be dropping live content every Wednesday throughout the month of August. Can't make it live? No worries...the event site will be open and accessible to registered attendees for the entire month. All content will be recorded and available for an additional six months. Unprecedented times call for unprecedented measures. We would typically NEVER host an event in August, especially not the whole month! The world is upside down. We need creative solutions to complex problems. Contact Center Nation is here to guide your organization through troubled waters. We hope you will join us in August!Special thanks to our Sponsors!
Throughout the experience, we will feature engaging peer-to-peer sessions, live and pre-recorded content, virtual meet ups, gamification, community boards, live polls and the tools you need to move your center forward in the "new normal". We will also feature weekly Positivity Boosts presented by a Positivity Expert. Sadly, we are fighting more than the coronavirus and the mental health of so many has been suffering. We want to provide you will tools and coping skills that you can not only personally implement but bring back to your teams. A true 360 degree experience. We care so much about this community, we want to see you soar not struggle.