User Experience Researcher
(full-time)
Whova is seeking a User Experience Researcher located in San Diego, CA.
As a User Experience Researcher, you’ll drive qualitative and quantitative research to result in a measurably delightful and globally scalable user experience for Whova’s product. The ideal candidate will be driven by a strong user empathy and knowledge of research methodologies and experience with tools used. You’ll partner closely with our product managers.
Whova revolutionizes event engagement and attendee networking by providing the Whova mobile app and event management software for conferences and trade shows globally every day.
Whova is a fast-growing company with brand-name customers, including US-Bank, Stanford, L’Oreal, Hilton, LEGO, Vetafore, NASA, IKEA, TEDx, etc. We are proud to receive the San Diego Business Journal’s Best Places to Work in San Diego award, 5 years in a row. We also won the Fastest Growing Private Companies award for 3 years. More recently, we won Event Technology Awards’ Best Product Team Award, and Global Top Rated Product Award. Currently, we are named as G2’s Global Top 50 Best Software.
Job Responsibilities
- Collaborate closely with product managers to identify, define and deliver meaningful insights that inform business decisions.
- Lead user-centered research throughout the product development process, using a variety of qualitative and quantitative research methods (eg interviews, surveys, usability tests, concept tests, competitive analysis, etc)
- Plan, design and execute user and product usability research studies and experiments aligned with business objectives. Responsibilities include research method selection, tool selection, user recruitment, test creation, analysis and reporting.
- Generate actionable user insights for product features as well as concepts and communicate to diverse audiences through effective written documents and presentations.
Job Qualifications
- Required Education: Bachelor’s Degree or higher in an Engineering, Cognitive Science, or other data or research-centric field or equivalent practical experience.
- A ‘can do’ spirit combined with high energies and a positive attitude
- Expertise in conducting end-to-end user research studies; planning, recruitment, execution, analysis and delivery.
- Experience with quantitative research methods, statistical analysis, experiment design, insight generation and data visualization.
- Effective written and verbal communication, storytelling, and presentation skills
- Ability to translate product team requests and needs into researchable questions in a rigorous and valid way.
- Self-starter who doesn’t hesitate to proactively approach in order to learn fast.
Benefits
- Salary: $50K – $70K annual salary, based on the experiences in user experience researcher(years of UX researcher experiences, qualitative and quantitative research experiences, survey design, etc)
- Medical benefits, paid sick and vacation leave
- Fast-growing career potential
- Fun, upbeat, and collaborative office environment
- In-office gym
- Two company-provided lunches and Bagel Wednesdays!
- Working from home every Friday