September 25, 2024
In today’s fast-paced event world, attendees expect more than just a great experience—they want the entire process, from registration to reimbursement, to be smooth and hassle-free. One of the key challenges Handling reimbursement requests, which can be time-consuming for both attendees and organizers. For attendees, especially those sponsored by companies or needing tax documentation, having clear and accurate receipts is essential. Details like payment information, the last four digits of the credit card, event name, date, and even the organizer’s EIN for non-profit events need to be precise—there’s no room for mistakes.
Whova has already made huge strides in improving event registration, with over 10,000 events using our platform to manage attendee, exhibitor, and sponsor registrations. Our customizable registration pages and registration forms based on ticket types let organizers design a tailored experience for different attendee groups, ensuring each person receives a process that’s relevant and efficient. On top of that, we offer detailed registration form analytics, giving organizers valuable insights into attendee behavior and preferences.
But we didn’t stop there. We recognized a common pain point for event attendees: the hassle of getting quick and easy access to reimbursement documentation. That’s why we’re excited to introduce our latest feature: Registration Receipts! This new feature is designed to simplify the process, providing attendees with the necessary documentation automatically and effortlessly, making reimbursements smoother than ever.
Streamlined reimbursement process
This new enhancement offers several key benefits:
- Simplified reimbursement process: Attendees can easily submit their receipts without additional steps or requests, making it easier for them to get reimbursed by their employers or sponsors.
- Reduced administrative burden: Organizers will spend less time handling individual receipt requests, allowing them to focus on other aspects of event planning and management.
- Improved attendee satisfaction: Quick access to necessary documentation enhances the overall event experience, making attendees more likely to return for future events.
The addition of Registration Receipts makes the registration and reimbursement process smoother for both event organizers and attendees, ensuring that all necessary documentation is readily available.
An example of Whova’s generated receipt, providing attendees with all the necessary details for easy reimbursement
Registration receipts accessible via confirmation emails
Once organizers enable this feature, receipts are accessible via the confirmation email sent to attendees who purchase tickets. This means that attendees receive all the necessary documentation immediately after their purchase, with no extra steps required. It’s important to note that invoices are not included in this feature; the purpose is solely to provide official receipts for reimbursement purposes.
Organizers can easily enable the receipt add-on
Receipts accessible through the registration portal
In addition to receiving access to receipts via email, attendees can also retrieve their receipts through Whova’s registration portal. This portal not only allows them to view their tickets and purchase additional add-ons but also provides easy access to their receipts up to three months after the event.
Attendees can easily access their order receipts from their portal
Flexible receipt management for organizers
For organizers, Whova’s new Registration Receipts feature offers added convenience by allowing them to download receipts either individually or in bulk, based on their needs. Individual receipts can be downloaded and sent directly to attendees upon request, whether they missed the confirmation email or have a dispute that requires a review of payment details. For bulk downloads, organizers can easily download all receipts to maintain comprehensive records, ensuring compliance with tax regulations and making financial reporting smoother.
Organizers can choose to either download all receipts or download individual receipts
Easy reimbursement with Whova’s automatic ticket receipts
For many attendees, getting reimbursed for their ticket purchases is a common requirement, especially when they are representing their company or organization. Reimbursement typically requires official documentation of purchase, and Whova now provides this seamlessly with our new Registration Receipts feature. By automatically providing receipts, Whova ensures attendees have quick access to the necessary paperwork for reimbursement, eliminating the hassle for both attendees and organizers and streamlining the entire process.
Want to see how Whova’s new Registration Receipts and other features can simplify your event planning? Sign up for a free demo today!